Tarek Madi

Winchester Mitsubishi responded

Thank you for taking the time to leave us a 5-star review! We're so glad to hear you had a great experience and are loving your new vehicle. It's wonderful to know our team made the process quick and easy and that you found plenty of great options to choose from. We truly appreciate your business and look forward to seeing you again. Enjoy your new ride!

Winchester Mitsubishi responded

Thank you for your kind review! We're glad to hear you love your 2021 Lexus NX 300 and that both your sales and service experiences have been excellent. It's great to know our team kept you informed every step of the way and that your oil change and tire rotation were completed smoothly. We truly appreciate your trust in us and look forward to helping you keep your Lexus running its best for years to come. Thank you for choosing Winchester Mitsubishi!

Winchester Mitsubishi responded

Thank you for your fantastic review! We're glad you enjoyed your visit and appreciated our team's friendly service. It's great to hear our comfortable waiting area, timely service, clean facilities, and complimentary coffee and water helped make your experience even better. We truly appreciate your support and look forward to seeing you again at Winchester Mitsubishi!

Winchester Mitsubishi responded

Robert, we appreciate you taking the time to share this. It’s great to hear everything went smoothly and that you’d consider working with us again—that’s exactly the experience we aim for every time. We’ll be here whenever you’re ready for the next one.

Winchester Mitsubishi responded

Thank you for sharing your experience—we’re glad everything was handled smoothly and you were in and out in a timely manner. We appreciate you trusting us with your service!

Winchester Mitsubishi responded

Thank you for sharing your feedback. We take situations like this seriously and reviewed your service history carefully. While we always aim to return every vehicle exactly as it arrived, after reviewing our records, there is no documentation or report from your prior visit indicating a wheel lock key was missing or misplaced at that time. Additionally, when tools or customer items are removed or lost during a service visit, our process requires it to be documented immediately and escalated the same day, which did not occur in this case. Because more than three months had passed since your last visit and there was no prior record or report of this issue, we’re unable to confirm when or where the wheel lock key went missing. That said, we absolutely understand your frustration and why this situation is inconvenient. Our service department follows strict procedures to prevent issues like this, and we continuously review our processes to maintain the highest standards of care for our customers’ vehicles. We appreciate the opportunity to have serviced your vehicle and wish you the best moving forward.

Winchester Mitsubishi responded

Thank you for the feedback. We appreciate you recognizing the service advisor’s efforts. Our service team is focused on doing things the right way and continuing to improve the experience for every customer.

Winchester Mitsubishi responded

Thank you for sharing your feedback. Our warranty coverage is based on the exact terms outlined in the contract at the time of purchase, and we make every effort to clearly explain what is and is not included before any agreement is signed. Repair estimates are provided according to manufacturer guidelines, and warranty services are honored exactly as stated in your paperwork. If you believe something was represented differently or have questions about a specific repair item, we're happy to review your contract with you and clarify the coverage in detail. Please reach out to us directly so we can address your concerns accurately and ensure you have the correct information regarding your warranty.

Winchester Mitsubishi responded

We’re thrilled to hear Tarek made your experience seamless! Thank you for sharing your feedback and for choosing Winchester Mitsubishi—we’re grateful to have you as part of our family.