Great service and always polite.
Very informative and accurate. They take good care of my car.
Very informative and accurate. They take good care of my car.
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by bea2delacruz
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2025 -
Bryan College Station Toyota responded
We are glad to hear you have had consistent, polite, and informative service. Thank you for trusting us to care for your vehicle!
Customer Relations Manager
customerservice@purdygroupusa.com
Awesome job from the service advisor, great shuttle
driver, and the tech that performed the work was highly professional. Would definitely have another service done by this dealership.
driver, and the tech that performed the work was highly professional. Would definitely have another service done by this dealership.
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by KRACHTJONATHAN
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2025 -
Bryan College Station Toyota responded
We are glad to hear your entire experience—from the advisor to the shuttle and the technician—was handled with such care. Thank you for trusting us with your vehicle!
Customer Relations Manager
customerservice@purdygroupusa.com
BCS Toyota is the ONLY Toyota dealership I deal with!
Everything is great from the management team all the way to the service department! Top notch service all the way around!
Everything is great from the management team all the way to the service department! Top notch service all the way around!
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by kzuniga1012
Jul 14, 2025 -
Bryan College Station Toyota responded
It’s wonderful to know you consistently experience top-notch service with us. We are grateful for your trust and loyalty!
Customer Relations Manager
customerservice@purdygroupusa.com
Our service provider was fine.
But the mechanic took one look and 'diagnosed' our problem without listening to the specific complaint. After explaining the true issue a second time
But the mechanic took one look and 'diagnosed' our problem without listening to the specific complaint. After explaining the true issue a second time, the service personnel said he removed that technician and got another one. I am disappointed that installing a new part took from 730am-430pm, when it was scheduled. It should NOT have taken an entire day. Poor ordering of work, and we feel we were tricked into paying 3x labor costs. Will not return.
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by JAM
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Bryan College Station Toyota responded
Thank you for sharing your experience. We are glad to hear your service advisor was helpful, but it’s disappointing to know the overall visit fell short. We understand your concerns about the diagnosis, wait time, and labor charges, and we appreciate the feedback. It will be shared with our team for review!
Customer Relations Manager
customerservice@purdygroupusa.com
I usually speak with Tony, but since he was out, I spoke
with Tanner, and He gave the same quality of service as Tony.
I do not recall his last name, but he came out of the sales area where I was sitting.
with Tanner, and He gave the same quality of service as Tony.
I do not recall his last name, but he came out of the sales area where I was sitting. He offered me some water and asked if I needed anything. My laptop had just died, and he allowed me to use his phone plug to recharge my laptop while waiting for my vehicle. He didn't have to do it, but he did, and I appreciate that. His name tag said Michael or Mike, but the picture of Brandon Toledo looks like him. I am not sure, but He gets (5) stars for his kindness. Also, there is a young lady who stands out to wash the windshield when the cars pull up. I do not remember what she told me her name was, but I forgot my hot tea in the vehicle. She graciously went to get my tea out of the car from where the mechanics were, she went to get it with a smile, and came back and gave me my tea with a smile. I am so appreciative of her smile and superb customer service towards me.
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by speterson6
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Bryan College Station Toyota responded
Your feedback is appreciated. It’s rewarding to hear how our staff, from Tanner to the young lady who assisted you, delivered exceptional service with a smile. We are glad they could make a positive difference during your visit.
Customer Relations Manager
customerservice@purdygroupusa.com
Engine had oil leaking had to take the vehicle for repair
at least 4 times but finally was taken care of! Thank you Tannery’
at least 4 times but finally was taken care of! Thank you Tannery’
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by SHOBYW
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2025 -
Bryan College Station Toyota responded
We appreciate you sharing your experience and are glad the issue was ultimately resolved. Thank you for your patience throughout the repair process. Please do not hesitate to contact us if you need further assistance.
Customer Relations Manager
customerservice@purdygroupusa.com
Always prompt and efficient.
They do a great job of keeping you informed about the status of your repair. They have always fixed the problems I have had --- never a "go-back an
They do a great job of keeping you informed about the status of your repair. They have always fixed the problems I have had --- never a "go-back and try it again" situation.
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by WMMUSIAL
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are glad to hear our team has consistently provided efficient service and clear communication. It’s great to know your repairs have been handled right the first time. We appreciate your continued trust!
Customer Relations Manager
customerservice@purdygroupusa.com
Everything was done in a timely manner and the cost was
what they said it would be. Thanks
what they said it would be. Thanks
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by CJENTSCH
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are glad everything was completed on time and as quoted. We appreciate your trust in us!
Customer Relations Manager
customerservice@purdygroupusa.com
Great dealership great service super efficient in all
areas. Everything is run in a very efficient manner
areas. Everything is run in a very efficient manner
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by LARRYCSMITH
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Bryan College Station Toyota responded
Thank you for your kind words! We are pleased to hear you had a great experience and found everything running smoothly. We look forward to serving you again!
Customer Relations Manager
customerservice@purdygroupusa.com
You always take care of our vehicles and us with
politeness.
We've been using this dealership for many years and this has
always been the case.
Thank you!
politeness.
We've been using this dealership for many years and this has
always been the case.
Thank you!
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by karenjcooper54
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Bryan College Station Toyota responded
Thank you for your continued trust and kind words! We are proud to have served you and your vehicles over the years with the care and politeness you deserve. We look forward to many more years together!
Customer Relations Manager
customerservice@purdygroupusa.com