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Talon Cockrell
Talon Cockrell at Shottenkirk Honda Decatur

Talon Cockrell

Service Advisor

Shottenkirk Honda Decatur

735 Beltline Rd SW
Decatur, AL 35601

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5.0
169 Reviews
5.0

169 Reviews

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169 Reviews of Talon Cockrell

July 28, 2026

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Employee Rating

Great interaction from the first call till the last great job keep up the good work More

by Boss
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Recommend Dealer
Yes
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Jul 28, 2026

Shottenkirk Honda Decatur responded

Talon and the rest of our team appreciate your kind words. Thank you for trusting us with service on your Honda Accord and for noting our communication from your first call through job completion. We look forward to your next visit. Mason Rigdon General Manager

July 16, 2026

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Employee Rating

Very attentive. Keep you updated on service progress. Techs are very customer friendly. Like the free check points. More

by Africasteve
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chip Cobb , Natalia

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Jul 16, 2026

Shottenkirk Honda Decatur responded

We’re thrilled our team kept you informed throughout your service appointment and that you found the techs welcoming. It’s great you appreciated the complimentary checkpoints. We look forward to assisting you and your Honda again. Mason Rigdon General Manager

July 12, 2026

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Excellent service! Talon was kind, efficient, and made sure my wait was very short. He even took the time to sinc my new phone for me. More

by hubbarddesigngroup
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Yes
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Jul 13, 2026

Shottenkirk Honda Decatur responded

It’s wonderful to hear that Talon provided prompt, thoughtful service and even helped set up your new phone. We’re glad the visit was quick and met your needs. Thanks for trusting us with your Honda. Mason Rigdon General Manager

July 09, 2026

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I cannot say enough good things about our experience buying a car at Shottenkirk Honda several months ago. We felt like they absolutely had our best interest at heart. Now we’ve had our first experience More

by dodie.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mason Rigdon, Emile Gonzalez

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Jul 09, 2026

Shottenkirk Honda Decatur responded

We’re delighted to hear that your Honda was serviced with the same efficiency and attentive care you experienced when buying. We appreciate having you with us and look forward to assisting you again. Mason Rigdon General Manager

July 06, 2026

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Employee Rating

Everything went well. Just as Talon from service informed me. Both advisers were very helpful and kind. More

by kathytroe
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Recommend Dealer
Yes
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Jul 06, 2026

Shottenkirk Honda Decatur responded

Thank you for sharing your positive experience. We’re glad Talon provided clear guidance and that our service advisors were helpful and kind. It’s great to know your Honda CR-V Hybrid received the service you expected. We look forward to your next visit. Mason Rigdon General Manager

July 03, 2026

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Your people worked well to get me in and out on my schedule, thank you. More

by No
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Morgan, Chip Cobb

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Jul 03, 2026

Shottenkirk Honda Decatur responded

Thank you for letting us know our team could fit your Honda CR-V service into your schedule. Please reach out if there’s anything else we can help with. Mason Rigdon General Manager

June 30, 2026

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Employee Rating

They were fast at getting repairs finished and were easy to get in contact with. More

by kaygsherrill
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Recommend Dealer
Yes
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Jul 01, 2026

Shottenkirk Honda Decatur responded

We’re delighted to hear your Honda repairs were completed quickly and that our team was easy to reach. Thank you for the five-star review and for trusting us with your vehicle. Mason Rigdon General Manager

June 30, 2026

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The young man that handled my car was very helpful and super nice he had good customer service More

by Janiceaboger56
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Recommend Dealer
Yes
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Jun 30, 2026

Shottenkirk Honda Decatur responded

Thank you for highlighting Talon’s friendly and helpful approach. We’re glad the service on your Honda HR-V met your expectations. We appreciate your feedback and look forward to supporting your vehicle’s needs. Mason Rigdon General Manager

June 29, 2026

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Outstanding service! The team did an excellent job. I want to especially recognize Emilie Gonzalez for her excellent customer service. Job well done! More

by stovallcharlotte1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2026

Shottenkirk Honda Decatur responded

Thanks for sharing your wonderful feedback. It’s great to know our team delivered outstanding service on your Honda Civic. We’ll share your compliments with everyone. Mason Rigdon General Manager

June 27, 2026

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Employee Rating

Service was friendly and timely. Service advisor Talon did a great job. Entire service operation is very customer friendly. More

by jlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2026

Shottenkirk Honda Decatur responded

Our team is glad our service was both welcoming and prompt for your Honda CR-V. Talon will be happy to know you appreciated his work. We look forward to assisting you again. Mason Rigdon General Manager

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