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TD Townsend
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TD Townsend
Sales Manager
Phil Long Ford of Chapel Hills
1565 Auto Mall Loop
Colorado Springs, CO 80920
14 Reviews
Dealership Experience
23 yrs, 2 mos
Industry Experience
34 yrs, 1 mo
14 Reviews
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14 Reviews of TD Townsend
January 03, 2025
This was my first big car buying experience and it was the worst ever. 17 days after buying my "Ford approved" 2017 Hyundai Santa Fe the transmission completely failed. My car has been in the shop for 2 m the worst ever. 17 days after buying my "Ford approved" 2017 Hyundai Santa Fe the transmission completely failed. My car has been in the shop for 2 months and a week so far. Still waiting. I never once received a call from Liz from the Hyundai dealership telling me ANYTHING ever about my car. The only updates I get is if I call myself. I have made 3 car payments, got my plates and registration, and they could literally care less. The best part is Gabe, my salesman, is the son of the owners. I have called and texted him only to be outright ignored. I did actually get one phone call from Rebecca telling me that I had to return my loaner and get another one because the one I had, "was over on miles." Well duh! I've been without my car for almost 2 1/2 months!! I explained to Rebecca how upset and distraught I was. Her response? "I will have Nick call you and if anything I'll go over to Hyundai and check myself." Can we guess what Rebecca didn't do? Way to keep up with the complete disrespect and gross negligence to your customers! So a special thank you to Liz, Rebecca, and Gabe. You each have done an incredible job at ensuring that I literally had the worst car buying experience of my life. Please please go ANYWHERE else and spend your money. The Phil long name is NOT one you can trust. If I had the money to hire an attorney and get off this loan with them I would. More
by timc
Other Employees Tagged: Fred Thomas, David Bales, Tim Corum, Ryan Simco, Gabriel Detone, Chris Richards, Jamie Passarelli, Fernando Ozuna
December 17, 2024
Lawrence was a great help getting us into our new vehicle. He was honest and didn’t try to over sale our budget. Delivery was great and we love love the vehicle he picked for us. The dealership as a vehicle. He was honest and didn’t try to over sale our budget. Delivery was great and we love love the vehicle he picked for us. The dealership as a whole was friendly, professional and over all out standing More
by Chefsupansa
Other Employees Tagged: Lawrence LaRocque , Justin Reese
December 08, 2024
It was a great experience. Lawrence worked hard to find me the perfect vehicle. He was polite and down to earth. I didn’t get the “crooked salesman” vibes from him at all. T Lawrence worked hard to find me the perfect vehicle. He was polite and down to earth. I didn’t get the “crooked salesman” vibes from him at all. The sales managers and finance guys were polite and upfront about the process and the numbers. More
by Kbell
Other Employees Tagged: Fernando Ozuna, Lawrence LaRocque
May 31, 2024
Very friendly staff and great environment! Highly recommend Avery helping you find the right vehicle! Highly recommend Avery helping you find the right vehicle! More
by jessicahoag2
Other Employees Tagged: Fred Thomas, David Bales, Tim Corum, Daivon Andrews, Avery Harrison, Chris Richards, Jamie Passarelli , Adam Moore
February 06, 2024
Everyone was very helpful. It was a long process but Angelo made sure the I was updated with the status from order to delivery. Thanks It was a long process but Angelo made sure the I was updated with the status from order to delivery. Thanks More
by arthur.blais
Other Employees Tagged: Bert Smith , Angelo Taylor
January 19, 2024
The dealership was super nice after reservation , We were always greeted well when we came in even with coffee or water ! Trevor was awesome and helped us all the way through, was very transparent and commun always greeted well when we came in even with coffee or water ! Trevor was awesome and helped us all the way through, was very transparent and communicated very well! Best of all was the process of buying . Eric had us in and out when we had our cars ready to go! More
by Korcutt
Other Employees Tagged: Trevor Lee
October 19, 2023
Bought 3 cars here and Its been great. my sales guys I've worked with have been awesome and the finance guys are super friendly and offer some awesome warranties. my sales guys I've worked with have been awesome and the finance guys are super friendly and offer some awesome warranties. More
by staind220
Other Employees Tagged: Fred Thomas, David Bales, Tim Corum, Ryan Simco, Lucas Clifford, Chris Richards, Jamie Passarelli, Fernando Ozuna, Brad Brunson
September 29, 2023
Very much helpful. Made process easy. Great communication and great flow of process. Very much would recommend Made process easy. Great communication and great flow of process. Very much would recommend More
by Gavin H
Other Employees Tagged: Tim Corum, Julio Sandoval, Daivon Andrews, Chris Richards, Fernando Ozuna
September 16, 2023
Easiest buying process we have had. Our dealer Avery was very attentive and knowledgeable. He was very patient! Our dealer Avery was very attentive and knowledgeable. He was very patient! More
by a2jdmartin
Other Employees Tagged: Fred Thomas, David Bales, Tim Corum, Nicholas Tatman, Ryan Simco, Avery Harrison, Chris Richards, Jamie Passarelli, Fernando Ozuna
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