Susanna Chavez

Susana and Brianna are always very helpful in all my service dealings and visits. Also, they are both very knowledgeable about my service questions and recommendations. service dealings and visits. Also, they are both very knowledgeable about my service questions and recommendations. More

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Very good dealer. Seems to care about its customers. I have used Rusnak motors with both my BMW and my Volvo. Seems to care about its customers. I have used Rusnak motors with both my BMW and my Volvo. More

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Friendly and great service even though they are very busy. Good communication platform. Helpful staff. busy. Good communication platform. Helpful staff. More

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I needed a new key and fob. The service department took my order and I paid in December 2024. I was informed that it was on backorder and they would notify me when it came in. I The service department took my order and I paid in December 2024. I was informed that it was on backorder and they would notify me when it came in. I didn't hear from them until I called April 2025. My key had been there but they neglect to notify me. I was able to make an appointment and installation went fine today. More

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Customers service and service was very impressive they diagnosed my car with the issue (pin pointing the problem) and how much it would cost. Not like a previous dealership I went too. diagnosed my car with the issue (pin pointing the problem) and how much it would cost. Not like a previous dealership I went too. More

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I leased my first Volvo in June 2023 and went in for my first service - the staff were beyond helpful, friendly and accommodating. The service was thorough and they kept me updated with timings. They did n first service - the staff were beyond helpful, friendly and accommodating. The service was thorough and they kept me updated with timings. They did not have a loaner available for me and instead got me an uber back and forth during my service appointment. The invoice had detailed notes of the couple things I pointed out and my service advisor went over them with me as well. I expected it to be a little disorganized as they are in the middle of construction but instead it was smooth, a wonderful and easy experience ! Thank you ! More

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After 3-4 calls, I managed to speak with a human in the service dept., and was told to book my appointment online. I called yet another time to get the appointment on the phone. Once I went there for servi service dept., and was told to book my appointment online. I called yet another time to get the appointment on the phone. Once I went there for service, everything went smoothly. Susana was very friendly and courteous. She explained the process and set the expectations on the cost. After I checked my car in, all the communication happened via text messaging and I received continuous updates with links to see my service details, invoice, and respond to the agent. It was a pleasant digital experience. Susana was very helpful and pleasant to speak with. I rate her service as excellent!! I really wanted to get the car washed today. The carwash was not available because there is some construction work going on. Hope car wash service is restored by the time I go back next time. Thank you for the great service on a lovely car (XC40). Best regards, Ram Ko More

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