Briana Ramirez

These people are crooks. Took my car in for A/C service and was told estimate would be $405 and would be applied to service. Was sent an invoice for $1,400 for A/C servic Took my car in for A/C service and was told estimate would be $405 and would be applied to service. Was sent an invoice for $1,400 for A/C service valve repair. I took the estimate to another Volvo dealer and they quoted $450 for the exact same repair. Rusnak made me pay $405 for the diagnostic on a job that would cost $450 from a reputable Volvo Dealer in the same area. These people are crooks and Dennis, the Service Manager, is most likely the root of the problem. I gave him the opportunity to explain why the estimate was 300% higher than his local competitor and he was rude, defensive and arrogant. Shame on you Rusnak Volvo. I've reported the experience to Volvo USA. More

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I had my Volvo serviced at Rusnak and the service team was spectacular and the car was returned when promised was spectacular and the car was returned when promised More

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Helpful and neat and clean also very responsive Btiana was very helpful as always great job was very helpful as always great job More

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“I’m very grateful for the excellent service I received. The team was professional, attentive, and reassuring throughout the entire repair process. They diagnosed the issue carefully, kept everything organi The team was professional, attentive, and reassuring throughout the entire repair process. They diagnosed the issue carefully, kept everything organized, and treated my car with great care. I was especially impressed that the loaner vehicle was essentially the same class and very similarly equipped as my own car — that made the whole experience feel exceptionally thoughtful and premium. My car was returned running beautifully, and I really appreciate the entire team. I would absolutely come back in the future.” More

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We're very good in the purchase process of my vehicle. And when I needed service at the last minute on a friday, they were able to accommodate me in their comfortable dealership And when I needed service at the last minute on a friday, they were able to accommodate me in their comfortable dealership More

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Susana is the best! ! Only reason I come back is because I can count on her to deliver superb service! ! Only reason I come back is because I can count on her to deliver superb service! More

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Susana Chavez is excellent. She has been my service advisor for many years and gives the same excellent service. Upon returning home from this visit there was an issue with the She has been my service advisor for many years and gives the same excellent service. Upon returning home from this visit there was an issue with the car. Susana and the whole Rusnak service team went out of their way to check out the problem and to treat me well during the process. A very stressful process was mad easier because of them. Thank you. More

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I had a fantastic experience at Rusnak Volvo Westlake. Mike made the entire purchase process easy, stress-free, and completely frictionless. There was zero aggravation from start to finish. Mike is incred Mike made the entire purchase process easy, stress-free, and completely frictionless. There was zero aggravation from start to finish. Mike is incredibly patient, polite, and just a genuinely good person to work with. If you’re looking for a new car, I highly recommend asking for him! More

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Took my vehicle to Rusnak Volvo. Barry greeted me, checked my vehicle in and kept me informed throughout the process. I am very satisfied with the service I received. I am happy to b Barry greeted me, checked my vehicle in and kept me informed throughout the process. I am very satisfied with the service I received. I am happy to be a part of the Volvo family! More

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Unsatisfactory customer service. No care for customer concerns and take blatant advantage of charging you a very large markup. No care for customer concerns and take blatant advantage of charging you a very large markup. More

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