Susan Ward | Page 48

We just purchased the X7 and could not be happier with the level of service and professionalism we experienced when working with Dean. We purchased our previous X5 from the Tricounty dealership but love t the level of service and professionalism we experienced when working with Dean. We purchased our previous X5 from the Tricounty dealership but love the BMW Store so much more. Dean, Susan and Ric were all so helpful and just wonderful to work with! Thank you all for an amazing experience! Also, Andre in service is always the consummate professional as well. Highly recommend this place! More

Report | Print

I have had a consistently good experience with this dealership at all levels of service, in sales, in the service department. I will continue to recommend the dealership highly. dealership at all levels of service, in sales, in the service department. I will continue to recommend the dealership highly. More

Report | Print

Great First time Experience! We have had Mercedes Benz for many years and this is our first BMW in over 10 years and never from this dealership. The experience was great all arou We have had Mercedes Benz for many years and this is our first BMW in over 10 years and never from this dealership. The experience was great all around and we absolutely love the new X7. Paul worked with me to build a solid deal on the car we wanted and Susan showed my wife all the new features and functions available to her in her new car. Well done. We will definitely be back. More

Report | Print

Great service and great job. Paul and Susan are wonderful . I love the car and am grateful for Susan’s help in getting me up and running . I love the car and am grateful for Susan’s help in getting me up and running More

Report | Print

Amazing Customer Experience Paul and Susan were both top notch throughout the buying and after sale process. This is the best team that i have worked with on purchasing a new ve Paul and Susan were both top notch throughout the buying and after sale process. This is the best team that i have worked with on purchasing a new vehicle. I would highly recommend this dealership and this particular team to anyone in the market for a luxury car; but, even more importantly a premium customer experience. More

Report | Print

Still great service I recently went through my third transaction with the BMW Store in the past three years and the car buying experience is efficient and easy. I’d go ba I recently went through my third transaction with the BMW Store in the past three years and the car buying experience is efficient and easy. I’d go back again if the need arises. More

Report | Print

Paul is always a pro This is the sixth vehicle I have either leased or purchased. Paul is always on top of it and one of the prime reasons I return to BMW Store. An adde This is the sixth vehicle I have either leased or purchased. Paul is always on top of it and one of the prime reasons I return to BMW Store. An added feature is Susan who helps with the tech. Even an experienced guy with BMW products like me value this given all the new tech now available. Special shout out to Tim Gabbard who is the best in the service area. Since he has been promoted, Rodney is the guy and equally strong. More

Report | Print

Paul made my experience at The BMW Store seamless and enjoyable. I never feel pressured into a vehicle that isn’t right for me. Susan was wonderful in explaining my vehicles technology without it feeling enjoyable. I never feel pressured into a vehicle that isn’t right for me. Susan was wonderful in explaining my vehicles technology without it feeling overwhelming. I would recommend Paul and Susan to anyone interested in a BMW! More

Report | Print

Paul K really knows the products. He was professional and delivered as promised. Stayed late to complete the deal. Susan was a real plus with the technology issues. A solid team. delivered as promised. Stayed late to complete the deal. Susan was a real plus with the technology issues. A solid team. More

Report | Print

Another good experience Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went Paul did a great job finding a replacement vehicle for expiring lease, a 3-series previously used as a loaner to hold down lease costs. He also went the extra mile to have people in detailing "rub out" a mark on the car being turned in to avoid being hit with lease-end vehicle damage charge. I always dread having to turn in a leased vehicle after having gotten used to it during the past 3 years, but Susan was very helpful with explaining different features on the new vehicle. Katelyn made lease-end inspection very easy. Eric got us in and out of there quickly, making paperwork painless. I am keeping fingers crossed that making the first payment in late October will be equally easy with the BMW financing department. In the past we have needed a "contract number" to set up electronic payments, but nowhere in the lease paperwork does a contract number appear and in the past it has been challenging to get the contract number from BMW finance. Hopefully, it will be shown on the October invoice ... More

Report | Print