Steven Runion

I have been going to Kenny Ross Subaru for years. Although there are a couple of closer Subaru dealers, I was not treated well; Kenny Ross always treats me right. I especially like the little video Although there are a couple of closer Subaru dealers, I was not treated well; Kenny Ross always treats me right. I especially like the little video that was texted to my phone in the service area, showing the car and whatever service is recommended. Luckily, the car passed without needing anything! More

by ANNE.ROMANKO Verified Customer Verified Customer

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Purchased a 2011 Jeep wrangler in March of 2024. Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross beca Had problems from the start. Purchase agreement and especially GAP insurance! Drove the Jeep for (two weeks) and then took it back to Kenny Ross because we were having issues with the (BRAKES)! Absolutely no communication from Kenny Ross. I had to call in a (MONTH) later to find out that they were putting a transmission in the Jeep. Kenny Ross tried to deliver the jeep (THREE) times over the next several months but when we test drove it a (HOT OIL) message and alarm came up on the dash! AND NONE OF THE ORIGINAL ISSUES WERE REPAIRED! Today is November 14, 2024 and I STILL DO NOT HAVE THE JEEP BACK!!!!! I’m only thankful that I purchased a warranty on this vehicle because EVERY TIME KENNY ROSS TRIED TO RETURN THE JEEP TO ME IT STILL HAD PROBLEMS!!!!! The management were treating me like I was an unreasonable customer and at one point told me there was nothing else they were going to do about the jeep when it seems like they did absolutely NOTHING TO FIX (ANYTHING)! 8 months and I still do not have possession of the vehicle I purchased!!!!!! BEWARE Oh yeah, originally I was dealing with David Debruyn he is no longer with Kenny Ross. Then I was dealing with Jim Lokar (center manager) he is no longer with Kenny Ross! What is going on here? More

by JAMESMCC6778 Verified Customer Verified Customer

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You need to have a receptionist in the showroom to answer calls and direct customers to sales people calls and direct customers to sales people More

by abfreeman Verified Customer Verified Customer

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Everyone was friendly. The service I received was prompt! I was happy with how everyone communicated with me! The service I received was prompt! I was happy with how everyone communicated with me! More

by JENNIFERHF Verified Customer Verified Customer

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Very professional and quick. Makes accomodations for those getting their cars worked on and makes the wait enjoyable. Makes accomodations for those getting their cars worked on and makes the wait enjoyable. More

by S.FLODINE96 Verified Customer Verified Customer

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Great service as always. Steve took the time to understand the problem and asked questions Steve took the time to understand the problem and asked questions More

by RVROCCO Verified Customer Verified Customer

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Quick professional service -very clean waiting area also and transparent with pricing. I highly recommend coming here for Subaru service. and transparent with pricing. I highly recommend coming here for Subaru service. More

by 3lupines Verified Customer Verified Customer

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Jeep is better then Subaru any day of the week 😂😂 woot woot woot woot woot woot woot woot woot More

by ADIETZMAN4 Verified Customer Verified Customer

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:D ummmmm ummmmm ummmmm lol lol lol lol lol lol lol lol lol lol lol lol lol lol lol lol More

by ADIETZMAN4 Verified Customer Verified Customer

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Always quick and easy to get the services that are needed from all the staff. from all the staff. More

by stiney_b Verified Customer Verified Customer

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