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Steven Lu

Overview Reviews (22) Inventory (156)

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Steven Lu

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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4.9

22 Reviews

Overview Reviews (22) Inventory (156)

Dealership Experience

9 yrs, 7 mos

Industry Experience

23 yrs, 7 mos

Languages Spoken

Vietnamese

4.9

22 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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22 Reviews of Steven Lu

June 13, 2026

Dealership Rating

Employee Rating

Steve was very nice and helpful to me. Was able to take care of the issue without even charging me. Also arrange for me to be dropped off at my condo and picked up the next day. Was able to take care of the issue without even charging me. Also arrange for me to be dropped off at my condo and picked up the next day. More

by chilaw86

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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Jun 13, 2026 -

Victory Honda Chicago Northside responded

Thank you for highlighting Steven’s assistance with your Honda CR-V service. We’re pleased the pickup and drop-off arrangements met your needs without extra charges. Feel free to reach out anytime we can help again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

June 07, 2026

Dealership Rating

Employee Rating

They took great care of our car and were so friendly throughout the entire process. throughout the entire process. More

by seanfcallahan1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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Jun 07, 2026 -

Victory Honda Chicago Northside responded

Thank you for trusting us with your Honda Prologue. We’re glad Steven and our team provided friendly service and took great care of your vehicle. We look forward to helping you with any future service needs. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 29, 2026

Dealership Rating

Employee Rating

Steven had always been a familiar face when I go to Honda. He’s always so kind and welcoming and makes sure I’m taken care of. Honda. He’s always so kind and welcoming and makes sure I’m taken care of. More

by JANYLROMERO9

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 29, 2026 -

Victory Honda Chicago Northside responded

It’s wonderful to hear that Steven’s friendly and attentive service makes you feel welcome at Honda. Congratulations on your new Honda Civic. We look forward to your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 28, 2026

Dealership Rating

Employee Rating

Always come here to get my oil changed Quick Fast Friendly Service. 5????? Victory Honda their the Best?????? Friendly Service. 5????? Victory Honda their the Best?????? More

by garykruse11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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May 29, 2026 -

Victory Honda Chicago Northside responded

We appreciate you making us your go-to for Honda oil changes. We’re glad our team provided prompt and friendly service. We look forward to assisting you again at your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 24, 2026

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Employee Rating

Everyone knows there knows there jobs and they did it to the best of their abilities the best of their abilities More

by Indarmadoo

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Josef You

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May 24, 2026 -

Victory Honda Chicago Northside responded

Thank you for sharing your experience. We’re pleased our team’s expertise shone through and met your expectations. We appreciate you choosing Honda and look forward to helping again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 21, 2026

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Employee Rating

Very helpful and great customer service. I booked an appointment online and for some reason it did not register with their system. Steven Lu was able to assist me and listened to me about my I booked an appointment online and for some reason it did not register with their system. Steven Lu was able to assist me and listened to me about my car concerns. I was able to get my car serviced that day and I had an overall great experience. Will continue to take my car there. More

by 944michellen

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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May 21, 2026 -

Victory Honda Chicago Northside responded

Great to hear your online booking was rescued by Steven and that your Honda Insight was serviced the same day. We’re glad the appointment went smoothly and that your concerns were heard. We look forward to your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 11, 2026

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Employee Rating

Great service all around! Steve is always informative, helpful, and accommodating anytime I bring mine or my wife’s car in for service Steve is always informative, helpful, and accommodating anytime I bring mine or my wife’s car in for service More

by CEDRICTAYLOR9521

Verified Customer

Recommend Dealer

Yes

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May 11, 2026 -

Victory Honda Chicago Northside responded

We’re glad Steven’s informative and accommodating approach makes each visit smooth whenever you bring both vehicles in for service. Thank you for sharing your experience and trusting our team with your maintenance. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 10, 2026

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Employee Rating

Great dealership! Very clean and good communication. Customer service went above and beyod. Thank you! Very clean and good communication. Customer service went above and beyod. Thank you! More

by CALVIN.SUNGLAO

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Fernando Lagunas, Jeric Calma, Michael Hua, Irene Jaimes

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May 10, 2026 -

Victory Honda Chicago Northside responded

We're thrilled to hear you found our facility clean and our communication clear. Thank you for noting our team's service that went above and beyond. Enjoy your new Honda Insight. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 04, 2026

Dealership Rating

Employee Rating

Easy to work with, great communication They are very personalized with how they treat each customer personalized with how they treat each customer More

by espnritt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steven Lu

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May 04, 2026 -

Victory Honda Chicago Northside responded

Steven and our team are delighted to hear our communication and personalized approach met your expectations. Thank you for trusting us with your Honda service, and we look forward to assisting you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 02, 2026

Dealership Rating

Employee Rating

My advisor, Steven, was welcoming and communicative about my car and the process the technicians would do to resolve my issue. my car and the process the technicians would do to resolve my issue. More

by tchallabrown

Verified Customer

Recommend Dealer

Yes

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May 02, 2026 -

Victory Honda Chicago Northside responded

We appreciate you sharing your experience. We’re glad Steven kept you informed about the work our technicians would perform on your Honda. Thank you for trusting us with your vehicle, and we look forward to helping you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

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