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Fernando Lagunas
Fernando Lagunas
Service Advisor
Victory Honda Chicago Northside
6600 North Western Avenue
Chicago, IL 60645
27 Reviews
27 Reviews
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27 Reviews of Fernando Lagunas
Verified Customer
June 02, 2026
Communication was insufficient and there was no follow-up on questions concerning requested parts. There should have been better communication from the advisor to the customer on car status and better follow on questions concerning requested parts. There should have been better communication from the advisor to the customer on car status and better follow through on parts the customer requested to purchase. More
by Muribej
Other Employees Tagged: Fernando Lagunas
June 02, 2026
Excellent! Friendly, courteous, informed, thorough. Work completed within given/expected time if not sooner. Pleasant. Great customer service Friendly, courteous, informed, thorough. Work completed within given/expected time if not sooner. Pleasant. Great customer service More
by marchia3
Other Employees Tagged: Fernando Lagunas
May 21, 2026
I have a 2009 Honda Fit sport that has been neglected for the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't cheap after all.. I made a leap of faith and decided to trust Victory Honda's Fernando to bring of car 'Frank' back. They delivered! Everything from our breaks, axil to all new plugs Coils, valve adjustment and a bit more. Our car performs like new and most importantly we feel safe. Thank you Fernando.. Thank you to the entire team at Victory Honda! More
by CHRISTOPHERWHITE6000
Other Employees Tagged: Fernando Lagunas
May 13, 2026
We’ve only had great experiences with Victory Honda. Fernando in the service department was great to work with! He went above and beyond to get our car repaired and back to us as quickly as possible. He Fernando in the service department was great to work with! He went above and beyond to get our car repaired and back to us as quickly as possible. He interfaced directly with insurance, was extremely communicative through the entire process, and found creative solutions when a part was on back order. He’s why we’ll keep coming back. Thanks for your help Fernando and team! More
by JOSH.GASVODA
May 10, 2026
Great dealership! Very clean and good communication. Customer service went above and beyod. Thank you! Very clean and good communication. Customer service went above and beyod. Thank you! More
by CALVIN.SUNGLAO
Other Employees Tagged: Jeric Calma, Michael Hua, Steven Lu, Irene Jaimes
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