Steven Asare | Page 9

My mother in law went to buy a 2014 Nissan Rogue today. My mother in law went to buy a 2014 Nissan Rogue today. Salesman, Steven, and the finance guy were the only good things about the experience. When My mother in law went to buy a 2014 Nissan Rogue today. Salesman, Steven, and the finance guy were the only good things about the experience. When we first looked the car over with a fine tooth comb we found two water bottles under the back seats. Read that again, we looked the car over with a fine tooth comb! After getting the car “detailed” (I’m mad that I didn’t get a picture of that) the car was still NOT clean-front end was filthy still) So we were walking out, the deal was done and I put my mother in law’s paper work in her glove box, closed the door, and was getting ready to have my mother in law stand in front of the car for a picture when I noticed the huge gash and damage to her wheel (again we went over that car with a fine tooth comb, my husband was the one that noticed the car had clearly been wrecked previously and asked for carfax report). So I immediately stopped the salesman and showed him. He went in to get the “manager.” The manager said they would ONLY replace the one damaged tire (never mentioned said wheel). The vehicle is ALL wheel drive- the tires were NOT new. My husband (obviously upset) said that at LEAST two tires need to be replaced (since one of his employees-either the xxxx poor detailers or whoever took it for a gas fill up) caused the damage and replacing one tire on an AWD vehicle will cause alignment issues. The “manager” repeated that they would only replace ONE tire (again not mentioning the wheel). Needless to say we were LIVID and the deal was voided and we will NEVER purchase a vehicle from them. Furthermore, when we went in to void the paperwork we were explaining to the finance guy why the down payment check needed to be returned and the deal canceled the “manager” walked over to us (mother in law and I) and said that “maybe you guys missed it over” no sir we certainly did NOT but if we did (we did not) why would they be okay still not doing the right thing and at MINIMUM replace two tires?! Unrelated side note- my husband also noticed another Rogue that we looked at (again fine tooth comb) and very obviously been wrecked and the bumper had been replaced (poorly) and an “X” drawn on the left side headlight. We also asked for that Carfax report-no accident was listed. However, within a few minutes that Rogue was removed from the lot and within the 3 or so hours we were there that Rogue NEVER returned to the lot. Horrible customer service and unfortunate that THIS is the face of Nissan in Frederick, MD. I am glad we found all of this out before leaving the lot because if this is the customer service they provide, my mother in law truly lucked out in not having to deal with them further in the future! More

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Helped me out with the ways of understanding what I am going to be accepted for through my credit and what car best suits me and car I would like to purchase in the near future going to be accepted for through my credit and what car best suits me and car I would like to purchase in the near future More

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This was my first experience in purchasing a vehicle off a lot and Steve Asare made it very easy for me. As soon as I saw the truck I wanted I filled out a form online that was basically saying "Hey I reall a lot and Steve Asare made it very easy for me. As soon as I saw the truck I wanted I filled out a form online that was basically saying "Hey I really want this truck!" Not even 5 mins later the phone rang and it was Steve. Very polite and very professional. We set up a time to meet based on my schedule and took it for a test drive. I decided I wanted the truck and Steve made it happen for me. There was no delays. He was straight forward with all the info and I respect that 100% getting right to the point to get the deal done. I also worked with Paige. She was very friendly and professional and made sure all my questions were answered. If I was to buy another vehicle in the future or knew someone who was looking for one I would direct them to Younger Nissan of Frederick without a doubt. As far as taking precautions for Covid I would give them a A+ on that. Very clean. All employees were social distancing, so no worries on that part! Benjamin More

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Great customer service! When I walked in there they treated me like family! The sales reps are really educated! Frank took care of me! Will be back soon for another car 🚘 treated me like family! The sales reps are really educated! Frank took care of me! Will be back soon for another car 🚘 More

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Went in with high hopes to leave with the car I’ve been wanting for a long time and got to leave with that car. All the people who were working with me were very helpful and made my experience getting my f wanting for a long time and got to leave with that car. All the people who were working with me were very helpful and made my experience getting my first car from a dealership a good one. Thank you for all the help. More

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This isn’t the first time I’ve purchased a vehicle but this is the first time I’ve dealt with a salesman that had my best interest in hand. I purchased another car from this dealer in the past and so I ca this is the first time I’ve dealt with a salesman that had my best interest in hand. I purchased another car from this dealer in the past and so I can back to purchase another this past January. This time around I was helped by Frank and he was awesome to say the least! Customer service was great, real friendly guy and got me one of the best deals I could find on a car for my daughter! Will for sure be coming back to Frank for any car purchases in the future! More

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Purchased my first car from mr.steven back in December . He was so polite and sweet ! Helped me find what was perfect for my budget and perfect for my everyday life ! A great and reliable salesman He was so polite and sweet ! Helped me find what was perfect for my budget and perfect for my everyday life ! A great and reliable salesman More

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Buying my car was a quick and painless process. Steven was great and everyone else I spoke with there was friendly and helpful. Very excited for my new highlander. was great and everyone else I spoke with there was friendly and helpful. Very excited for my new highlander. More

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Very great store, easy to work with, good customer service, appreciate Steven for getting me out of the store with the right car. 5 stars! service, appreciate Steven for getting me out of the store with the right car. 5 stars! More

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Steven overall was very helpful finding my vehicle for me and they also took his time with everything didn’t try to rush me and force me to buy a car and they also took his time with everything didn’t try to rush me and force me to buy a car More

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