Steve Smith | Page 8

very time consuming Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but have no authority that’s why it takes so long going back and forth to be able to make the deal going for us buying this car was so tiring we had to spend three days finally we are done !!!!! The sales manager Steve Smith called us and invite us back to the dealership I returned his call two times I was at the dealership but he did not bother to come and say hello or introduce himself !!!!!!! More

by sdinani Verified Customer Verified Customer

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Great service with no pressure! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! More

by Jack.pakeltis Verified Customer Verified Customer

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Quick and easy, a pleasant buying experience. We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked int We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked into it for us and was able to get the same deal. We also had to leave in the middle of the buying process to go pick up our kids, but the whole team was very understanding. Kevin stepped in when the Financing guys were back-logged to get us out the door faster. He was very kind to our 5-year old son and gave him some toys to play with while he waited. Only negative was having to wait 20+minutes for the car we were interested in to be retrieved from the off-site lot. Wish it was closer! More

by kathryn.taps Verified Customer Verified Customer

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VW Atlas purchase Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took l Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took longer than necessary getting the paper work done but this is common in most car dealerships. More

by edoziem Verified Customer Verified Customer

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Easy Purchase! Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No hig Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No high pressure; just friendly, knowledgeable service at all steps. Honestly, after shopping at several other dealers, the combination of the car itself, along with the professional service, made the choice to buy there an easy one. Looking forward to a long relationship! More

by rjdsupport Verified Customer Verified Customer

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Wonderful This was by far the best experience ever....! Richard made everything so fast and easy, almost to easy?! Lol..... everyone was very nice and super hel This was by far the best experience ever....! Richard made everything so fast and easy, almost to easy?! Lol..... everyone was very nice and super helpful, and I look forward to coming back and doing it all over again when my lease is up ?? More

by paryjeanne Verified Customer Verified Customer

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Over the top experience! From the moment pulling in to the driveway and the porters directing me started the 5?? Service! Met with Arlen (who would be my service consultant) From the moment pulling in to the driveway and the porters directing me started the 5?? Service! Met with Arlen (who would be my service consultant) to Cory Goodman (Service Manager) who both greeted my wife & I. Listened to my concern (as I was on a road trip) assured me they would do their best to get a quick Diagnosis (and by a Senior Master Tech too!) and have a seat in the great waiting area and I’d hear back shortly. Shortly was FAST, as I received a really cool video from the tech showing additional items he felt I should be aware of as well as completely addressing my original concern. Stated the information would be given to the service consultant who would give me the expense & time breakdown for the work shortly (again- light speed coordination here). The parts needed would be there later that day and since they knew I was on a road trip to L.A., a rental car (beautiful too) was offered and arraignments were made for me to leave a credit card with them and all would be taken care of before coming back. I came back Sunday (service was closed) but they had my car ready - washed - and the keys were with the sales manager Steve Smith who was already aware. So impressed with the seamless coordination between every department and every level of staff! And the lady who handled my rental (should have got her name too) was just as amazing. TEAM here truly stands for - Together Everyone Achieves More!!?????????? Service More

by jklepsr00 Verified Customer Verified Customer

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Purchasing Was Quick and Easy Saw the vehicle we wanted in line. All vehicle details were noted in the add with the carfax. Called and said we would be right down. Our salesman Joe Saw the vehicle we wanted in line. All vehicle details were noted in the add with the carfax. Called and said we would be right down. Our salesman Joey had the car waiting for us out front for our test drive. We decided to purchase the vehicle and we were in and out of the dealership with a no haggle and no pressure deal. Joey was friendly and honest. Chris in Finance was great too. Quick and easy. It’s my second purchase at Capo and I would definitely recommend it. More

by RICKLEWIS55 Verified Customer Verified Customer

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Great experience It was an incredible experience. Would recommend my friends. Kelly McCurtis was extremely helpful and professional. Will be back to lease another car. It was an incredible experience. Would recommend my friends. Kelly McCurtis was extremely helpful and professional. Will be back to lease another car. Paul Clark was also a pleasure to work with. More

by mondaemccassy Verified Customer Verified Customer

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Purchased lease vehicle Mike is awesome he made things easy. I’m not happy with the loan, the APR is well above what I could have gotten if I’d made the effort, but Mike help Mike is awesome he made things easy. I’m not happy with the loan, the APR is well above what I could have gotten if I’d made the effort, but Mike helped me resolve this so I could stop stressing over it. More

by AMETHYSTANDROBERT Verified Customer Verified Customer

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