Steve Seely

I had my 10 day old Tundra towed in when the motor failed. Communication with my service advisor (Curtis W.) as well as the service manager (Ali T.) was effectively non existent, involving numerous ca failed. Communication with my service advisor (Curtis W.) as well as the service manager (Ali T.) was effectively non existent, involving numerous calls and voicemails left for them, and the only way to get an answer was to show up in person (the only 2 proactive calls I got were the day it was dropped off and the day it was "ready"). Several weeks in to the process, I drove to the dealer to get an update (as my calls were not returned for several days) and was taken to meet the tech, who told me all the parts had been there for nearly a week and he "hadn't been working on it much" because he assumed I was in arbitration; he then stated that he was "stuck having to reassemble an engine" because the truck was being fixed. At the 6 week mark I was told it was ready, after being told that the tech mis-timed the motor and had to do a partial tear down to fix it (adding 5 days). The results were body damage, interior damage, and an active oil leak with a trail of oil in the dealer's parking lot. 1 week later, the body damage fixed, I was given the truck back. The next day it was I took it back again as it was out of oil (warning on the dash and a dry dipstick) and leaking still (I was told in the morning "everything is fine" when I took the truck to them and then found a puddle in my driveway and took it back yet again). Another 2 weeks of being in the shop I was given the truck back again, and immediately traded it in as I had no confidence in the dealer or technician's abilities. The dealer that took the trade in found that it was still leaking oil AND now leaking coolant as well. There is zero accountability within the service department. During the repair the Toyota Corporate rep with brand engagement also was unable to get calls back from the service manager for >1 week at a time. I requested to speak with the General Manager and never got a return contact. More

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Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke time I come here the Technicians are lazy and management is a joke More

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Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and customer experience. More

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Adrianna provided exceptional customer service throughout my car buying experience. Her extensive knowledge allowed her to address all my questions without hesitation. Her impressive efficiency meant she did my car buying experience. Her extensive knowledge allowed her to address all my questions without hesitation. Her impressive efficiency meant she didn't need to constantly consult her team, making the process seamless. Adrianna's genuine approach made me feel valued, not just as a potential sale, but as a person. Working with her was a pleasure, and I highly recommend her to anyone in need of a professional, trustworthy car salesman. Additionally, she went the extra mile to help  transition all of my belongings to the new vehicle. Thanks to her, the sale was a success, and I walked away a happy customer. More

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