Steve Seely

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. Our Regional Service Director, Andy Cohen, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Andy directly at acohen@mileone.com or 443.341.8627. Again, thank you for your time and we hope to speak with you soon.

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our Customer Relations Manager, Alexandra Sanderson, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Maggie Popha m, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Maggie directly at mpopham@mileone.com or 410.818.2560 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

Heritage Toyota Catonsville responded

Hi April, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!