Ron Filling

I came in, in early October around 6pm as that was when we could get off of work. Kamal approached my sister and I in the parking lot as we were looking around. At this point, I had already decided what ca we could get off of work. Kamal approached my sister and I in the parking lot as we were looking around. At this point, I had already decided what car I wanted and everything to do with buying it, but I wasn’t sure which dealership I wanted to buy from, Kamal sealed the deal that it would be from Heritage Toyota Catonsville. He was extremely helpful in answering questions about the car, a Toyota Corolla 2027 LE, and letting us become comfortable with it and fully testing it out. That made me very comfortable knowing that this dealership wasn’t trying to rip me off. He let me test drive it for as long as I needed to and once I was ready to talk business, he sat down with us. The dealership technically closed at 9pm but he stayed with us until midnight to make sure we got the best deal possible and that I got what I wanted out of this car. The whole staff, but especially Kamal have an amazing commitment to creating a good costumer experience. He made good conversations with us the whole time, sharing about his experiences and his family. He offered me his charger to charge my phone and constantly checked in to see if we needed any food or drinks. He walked back and forth to the manager to get any answers for us that he couldn’t answer (which was very few) and to make sure we weren’t getting ripped off. He offered us the discounts as soon as we got in. Heritage Toyota takes care of their costumers by offering Fall & Military Discounts (as I am active duty military). Kamal’s kindness, willingness to sacrifice his night, and compassion towards car sales really sold the deal for me (even showing us his own Toyota that he prizes and stands by even after years). If I had to go through this whole stressful process of buying a car again, I would absolutely choose Kamal because in those six hours, he made the stress subside. I was very impressed with him and the dealership as a whole (even honoring former employees as my mother had worked there for 10 years in the past and they remembered her and helped us out). Toyota Heritage Catonsville is a great dealership and they have themselves a golden employee in Kamal. Thank you so much and I’m very happy with my car. More

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James Akinola & Britt Alexander assisted me in purchasing my first car in 20+ years. inventory was great, finance seamless & everyone in both the Sales & Service deparment appear to be extremely genuine in t my first car in 20+ years. inventory was great, finance seamless & everyone in both the Sales & Service deparment appear to be extremely genuine in their customer service. This purchase exceeded my expectations & I am extremely grateful for my new vehicle. Will refer friends & family to HTC moving forward. Thank You. More

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Heritage Toyota , Ron Filling, and Brittany Alexander has taken care of my vehicles for many years.. The service department has always been professional and explained the process of the repair and cost. Ron taken care of my vehicles for many years.. The service department has always been professional and explained the process of the repair and cost. Ron and Brittany are always visible and approachable. They treat you like family. More

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Extremely slow and incompetent service. Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on it. More

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Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke time I come here the Technicians are lazy and management is a joke More

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Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and customer experience. More

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Service department is inept. Sales never contacted me about my license plates. Will not return. Sales never contacted me about my license plates. Will not return. More

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Great guy and very personable. That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep up the great work! Sheldon More

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I would recommend this dealership to anyone. This is one of the best I've experienced This is one of the best I've experienced More

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Mr Calvin! ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever ne ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever need help or have questions he’s always there to help! More

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