Ronnie Howard

I came in, in early October around 6pm as that was when we could get off of work. Kamal approached my sister and I in the parking lot as we were looking around. At this point, I had already decided what ca we could get off of work. Kamal approached my sister and I in the parking lot as we were looking around. At this point, I had already decided what car I wanted and everything to do with buying it, but I wasn’t sure which dealership I wanted to buy from, Kamal sealed the deal that it would be from Heritage Toyota Catonsville. He was extremely helpful in answering questions about the car, a Toyota Corolla 2027 LE, and letting us become comfortable with it and fully testing it out. That made me very comfortable knowing that this dealership wasn’t trying to rip me off. He let me test drive it for as long as I needed to and once I was ready to talk business, he sat down with us. The dealership technically closed at 9pm but he stayed with us until midnight to make sure we got the best deal possible and that I got what I wanted out of this car. The whole staff, but especially Kamal have an amazing commitment to creating a good costumer experience. He made good conversations with us the whole time, sharing about his experiences and his family. He offered me his charger to charge my phone and constantly checked in to see if we needed any food or drinks. He walked back and forth to the manager to get any answers for us that he couldn’t answer (which was very few) and to make sure we weren’t getting ripped off. He offered us the discounts as soon as we got in. Heritage Toyota takes care of their costumers by offering Fall & Military Discounts (as I am active duty military). Kamal’s kindness, willingness to sacrifice his night, and compassion towards car sales really sold the deal for me (even showing us his own Toyota that he prizes and stands by even after years). If I had to go through this whole stressful process of buying a car again, I would absolutely choose Kamal because in those six hours, he made the stress subside. I was very impressed with him and the dealership as a whole (even honoring former employees as my mother had worked there for 10 years in the past and they remembered her and helped us out). Toyota Heritage Catonsville is a great dealership and they have themselves a golden employee in Kamal. Thank you so much and I’m very happy with my car. More

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Purchased a used car from them it was a good experience, after driving the car for about a week I noticed the sun visor was broke, I took it to the service department they made a bill of about 450$, sun vis after driving the car for about a week I noticed the sun visor was broke, I took it to the service department they made a bill of about 450$, sun visor needed to be replaced the General manager Ron and Derrick my sales person helped me fixed it for free, usually used cars they sell it as it is, but since I just had the car from them and it was already broken so they took the responsibility and replaced it. More

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This dealership is terrible! We had a deal confirmed for a vehicle arriving in a few days. They took a $1000 deposit. When the vehicle arrived, they never reached out to me despi We had a deal confirmed for a vehicle arriving in a few days. They took a $1000 deposit. When the vehicle arrived, they never reached out to me despite my multiple attempts to connect via phone calls and emails to Ronnie Howard (GM), Bradford Myles (sales manager), Justin Maize (sales person) and Samir Arias (sales person). When they did finally respond, it was to tell me the vehicle had accidentally been sold to another customer. My belief is they sold it at a higher price to another customer even though we had a deal in writing with a deposit. When I asked them to fix the issue by finding another similar vehicle and matching the original discounts, they said they couldn't find any vehicle similar. They also did not return my deposit for over 2 weeks despite my many requests. I ended up going with Sheehy Toyota which is nearby and they had an exact match. In summary, do not use Heritage Toyota. Do not trust Ronnie Howard or Bradford Myles. They will take your money, never call or email you back, and then sell your vehicle to someone else. More

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