Steve Pfeiffer

It was a great experience from setting up the appointment to pick up. I was really impressed with the video of the inspection showing the problems with the car. I wish the dealers for my other vehicles were to pick up. I was really impressed with the video of the inspection showing the problems with the car. I wish the dealers for my other vehicles were as good. More

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Not sure whats happened here. The service work itself was fine. The customer service is almost nonexistent now. The last overnight dropoff I am not notified if any work is bein The service work itself was fine. The customer service is almost nonexistent now. The last overnight dropoff I am not notified if any work is being done or if the car is ready. Called twice; first time I was told the Advisor would ring me back, didnt happen. Second time I called I was transferred to an Advisor - he stated he contacted me with a couple questions - yet my phone has no record of him calling (and they have my phone #). I’ve taken to having a friend or family bring me to the dealership to wait after a prolonged time window (7+ hours for a tire rotation?) - and even if I notify the staff I’m there I end being the one that discovers… after sitting in the empty lobby for 2+ hours… my car in the lot and that it’s ready. When I notified the cashier my car appeared to be done she stated she hadn’t received any paperwork- yet it was sitting on the printer. My God at least at Dobbs they yell your last name across the lobby when you’re good to go. The work on the car itself is great. The customer experience is zilch. Not sure if Im gonna stay a customer. More

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Steve at check in was so nice and they gave us a loaner car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over features I still didn’t know how to work. More

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The service department is the best I’ve ever dealt with. The whole team is efficient, friendly, and professional! The whole team is efficient, friendly, and professional! More

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On time, great communication, nice lounge, and loved the video of the car review. Nice personal attention. video of the car review. Nice personal attention. More

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MINI STL is the best ever! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend! More

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My service advisor was responsive and kept me updated on the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave m the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave me while I was waiting for the repair to be scheduled was also nice. However, at times communication with the dealership seemed a bit inefficient. In one instance, my service advisor had no access/idea of the information I was given by the representative I talked to on the phone nor the information that I had already given the dealership. The information included basic details like car type (make, model, year), the type of repair, and the service cost estimate. (Though, in this specific scenario, I’m willing to believe that this not necessarily caused by the carelessness of the staff that I worked with, but rather some systematic issue in the dealership’s record keeping process.) Overall, I had a satisfactory experience at this dealership and certainly will be returning for future service requests, despite a few strange moments. More

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Our check engine light came on and knew we would need to go to Mini of St. Louis. Got us right in, fixed the problem, had a loaner car for us, found another issue but one that didn't need service right awa go to Mini of St. Louis. Got us right in, fixed the problem, had a loaner car for us, found another issue but one that didn't need service right away. Best thing is they didn't push to fix the problem now like some others do. Great customer service. More

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Courteous and very friendly staff from intake to being on our way to drive home. Services to be performed along with charges. Very smooth process. Very pleased with all aspects of visit to service department our way to drive home. Services to be performed along with charges. Very smooth process. Very pleased with all aspects of visit to service department. I requested a loaner at the last minute and was issued one. We left the dept to eat lunch. Obtaining the loaner was seamless. We returned after eating and waited the remainder of the time in the waiting area. More

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Thank you so much it runs like a new car. you are amazing ,wish you were closer you are amazing ,wish you were closer More

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