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Scott Thompson
Scott Thompson at MINI of St Louis

Scott Thompson

Service Manager

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
136 Reviews
4.9

136 Reviews

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136 Reviews of Scott Thompson

May 29, 2026

Dealership Rating
Employee Rating

Great service. Liked the video when done and also washed my car. Thanks for a job well done. More

by Tomc
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

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Jun 03, 2026

MINI of St Louis responded

Thank you so much for the 5- star review! We are happy to be of service and look forward to the next time, take care!

May 11, 2026

Dealership Rating
Employee Rating

Do not buy a mini they are junk and they will not stand behind their footwell modules More

by hannon_matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Viero

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May 14, 2026

MINI of St Louis responded

We’re sorry to hear you’re frustrated with your experience. MINI does provide extended coverage for footwell modules for up to 15 years or 186,000 miles, which reflects the brand’s commitment to supporting its customers. When a footwell module fails due to a covered defect, repairs are eligible under MINI’s warranty guidelines. In this case, our technicians determined the issue was caused by outside influence rather than a defect in the module itself, which unfortunately made it ineligible for warranty coverage under MINI policy. We understand this can be disappointing, and we’re always happy to review concerns and discuss findings in greater detail with our customers. Please reach out to Scott Thompson at 314-644-6464 with any further questions.

April 12, 2026

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Employee Rating

Great customer service in sales, service and finance. I am high maintenance and they are very patient. I took my clubman in for service and ended up driving home a new convertible sales team was awesome More

by celtickimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

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Jun 02, 2026

MINI of St Louis responded

Thanks for the review! We always strive to give our best to help our customers and I'm glad that we were able to assist you with the purchase of a new vehicle. We're grateful for your feedback.

April 03, 2026

Dealership Rating
Employee Rating

Scott, Spencer, and Erica were all fabulous to work with. Professional, honest, timely, and communicative people. Loved my first experience with Mini of St. Louis! More

by loriwiseman2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells , Spencer

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May 29, 2026

MINI of St Louis responded

Lori, thank you for the 5 - star review! We are happy that Scott, Spencer and Erica impressed you in this way. We are very lucky to have them here at Mini of St Louis. Take care and see you next time, welcome to the family!

March 27, 2026

Dealership Rating
Employee Rating

You cannot get better service at any other dealership. ..I have had 4 mini's! More

by MiniPat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Eric Wright, Steve Pfeiffer, Erica Wells , Sam salesman

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Jun 29, 2026

MINI of St Louis responded

Thanks for the " FIVE STAR " review! We look forward to serving you many more visits ahead. If there's anything else we can do for you, don't hesitate to let us know!

March 24, 2026

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Employee Rating

The people here are always courteous and very informative. Best place if you need service. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

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Jun 29, 2026

MINI of St Louis responded

Thank you for the 5 - star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

March 03, 2026

Dealership Rating
Employee Rating

Seventh Mini. Great dealership. Bill Harada, my longtime sales Motoring Advisor, is a gem. Let’s Motor! More

by kwherring
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Bill Harada, Steve Pfeiffer, Matt Viero, Michael Cross

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Jun 29, 2026

MINI of St Louis responded

Thanks for the review! We can't thank you enough for your wonderful review and for being such a loyal customer. Your continued trust in us means the world, and it's always a pleasure to serve you. We're so happy to hear you're still enjoying your experiences with us!

February 27, 2026

Dealership Rating
Employee Rating

In and out with no problems! Received. A video of my car and what was needed. Excellent! More

by Judy DeMoisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

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May 23, 2026

MINI of St Louis responded

Thank you for the great service review. We appreciate your business very much!

February 23, 2026

Dealership Rating
Employee Rating

Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee More

by STL.dustin.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells

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Jun 29, 2026

MINI of St Louis responded

Wow, thank you for the fantastic review! We're absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has a n exceptional experience. Erica and John is truly an asset to our team, and we'll be sure to pass along your feedback.

February 18, 2026

Dealership Rating
Employee Rating

Customer since 2012. Four Minis purchased. All service work / repairs performed at this dealer. Have also purchased Extended Warranties. More

by tombraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells , Zach Folkerts

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Jun 29, 2026

MINI of St Louis responded

Tom, your continued support and the kind words you've shared in this review means the world to us. We're truly honored to have you as a valued customer. Thank you for consistently choosing us and taking the time to leave such positive feedback. You're always welcome here.

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