Steve Mares | Page 2

What a great dealer!!! We have now purchased two cars from Luis Martinez at Ventura Toyota. Luis and the rest of the team at Ventura Toyota are really enjoyable to deal wit We have now purchased two cars from Luis Martinez at Ventura Toyota. Luis and the rest of the team at Ventura Toyota are really enjoyable to deal with and provide great service. Over the last few years we have used the service department as well and they are very good. Alex Aidukas in service has been really good to deal with and gives great advice. Alex is someone who gives me confidence that my vehicle is in good hands. Overall, Ventura Toyota is an excellent dealer to buy a car from and have it serviced. More

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Red Carpet Treatment!! Just drove home with a beautiful 2014 Highlander! Everything about the buying experience with Ventura Toyota was exceptional. My new car was made to o Just drove home with a beautiful 2014 Highlander! Everything about the buying experience with Ventura Toyota was exceptional. My new car was made to order thanks to Steve, who did an outstanding job of staying in touch along the way. Crystal was so helpful showing me all the bells and whistles and made it a special party with flowers and balloons. What a great surprise!! And Marion was super with putting together the paperwork and financing options. These guys not only delivered exceptional service, they made it an event! I was very touched by the kindness and enthusiasm. Couldn't be more impressed" More

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Best Purchase Experience! Deon was patient and courteous. He found the car with the options we wanted and offered to help us set up Entune. In addition, he went out of his way Deon was patient and courteous. He found the car with the options we wanted and offered to help us set up Entune. In addition, he went out of his way to ensure that we were well-cared for. We got a good deal on our new car and will definitely be recommending Deon and Ventura Toyota to our friends. More

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Customer for Life I have had a great experience at Ventura Toyota twice now. All of the employees are always very friendly and helpful, and more than willing to work wi I have had a great experience at Ventura Toyota twice now. All of the employees are always very friendly and helpful, and more than willing to work with me, which is not easy because I'm picky. Luis Martinez is especially helpful, he is very accommodating and assured me right away that he would help me with whatever I needed. He put a lot of time and effort in to make sure that I left satisfied. I knew that I would leave happy because he was going to do everything in his power to help me. And he did. I am incredibly happy with my purchase and new car. Thanks again to the Ventura Toyota team for doing everything in your power to keep me happy. You're the best! I recommend this dealership to everyone. And they have earned a customer for life. More

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I came into the Ventura Toyota Dealership today to service my Toyota Rav4 and while there I stopped in to say hi to Luis Martinez. Luis has assisted me in the leasing of 6 cars over several years and service my Toyota Rav4 and while there I stopped in to say hi to Luis Martinez. Luis has assisted me in the leasing of 6 cars over several years and I have had the privilege of getting to know him during those times. He relates in such a clear and honest manner - I truly value him as a person and I trust his skills/knowledge about cars, purchases, leases, etc. When I asked Luis if there was any way of lowering my payments on the 2 Rav4's that I leased over a year ago, he began to pick my brain as to my needs (the why's and wherefore's) - and then walked away. He came back with news of 2 2014 Camry's my wife and I could lease that would in fact lower my payments. Then he began to get creative with financing toward that goal. Along with his General Manager, Steve M and Financial Manager, Marion Swain, Luis teamed collected his team to create a package that could work, that would put my wife and I into those 2 Camry's within just a few hours. I trust Luis - he is ethical and honest with me - always has been. After sharing all the pros and cons with him, I followed his lead and now find myself very happy with the choice. There are few businessmen, people for that matter, with the integrity I feel he holds. I just thought it would be good to share this positive and friendly experience. Thanks Luis - our son will be back to see you soon. P.S. Before we left Luis took the time to set up our bluetooth for our phones, our radio stations, Pandora, Address Books, gave instruction, had our specialty plates transferred... More

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I received a letter from Steve Mares wanting to purchase my 2010 Tacoma as a trade in for a new Toyota. I was in the area on a Monday about 10:00 and happened by and there were a number of people standing my 2010 Tacoma as a trade in for a new Toyota. I was in the area on a Monday about 10:00 and happened by and there were a number of people standing around in the parking lot as I parked and proceeded to walk into the main sales office. I was approached by one of the young men, I believe his name was Bryan . I told him I wanted to see Steve Mares and he took me in to the building and asked me to wait. He went over to a Steve who was pushing papers around at a desk and Bryan came back and told me Steve was to busy to talk to me (I guess those papers were burning a hole in his desk), he could have stopped for a minute and told me himself was busy and Brian would help me (and I would have been OK with that as I just walked in). Anyway we walked right by him on our way out to the lot and he ignored me which I guess it was to much trouble to say hello. Anyway I went with Brian to look at the Tacoma's and it was apparent Brian did not know what stock they had, I wanted a specific model, he said they had more in the back so we walked back to find out all he could show me were fleet sales trucks which were not available. We went back to the showroom and I was again handed off, this time to Manuel Cosio, I told Manuel what I was looking for and he asked to see my Tacoma, he took the vin number and my contact info said he would run the numbers to identify what he could offer on a trade in and he or Bryan would call me soon. Well the rest of Monday and Tuesday went by and no call so I called Manuel ( their automated phone system is a pain) finally got through to a person was told he would be in the office in an hour or so and I left a message. Well there was no call all Wednesday. I now remember why I bought my 2010 at another dealer,I had gone to the Ventura dealer to start looking last time and the experience left a lot to be desired and nothing has changed. So I went to the dealer where I bought the Tacoma last time and with in an hour or so I had purchased a new Tacoma at the price I wanted. Bryan and Manuel seemed nice and at least at first they seemed like they wanted to help but I guess the attitude of the management rolls down to the people in the trenches. Because of their inability to operate in a business like manner they lost two sales. More

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