Steve Berman
Steve Berman at Heritage Honda Parkville
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Steve Berman

Service Director

Heritage Honda Parkville

9213 Harford Rd
Baltimore, MD 21234

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3.8
41 Reviews
3.8

41 Reviews

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41 Reviews of Steve Berman

June 19, 2024

Dealership Rating
Employee Rating

Again, I want to thank Steve for taking a moment out of his busy day to stop and assist me. I was having some issues with my keyless remotes and my vehicle would not detect them in nor outside of my car. I More

by Lutfy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

June 16, 2024

Dealership Rating
Employee Rating

Were easy to deal with and kept in constant contact. All the staff were very helpful and friendly. One sales person helped with my baby seat that was giving us a hard time. More

by Wsauer1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Natzke, Juan Garcia

Jun 17, 2024

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

June 02, 2024

Dealership Rating
Employee Rating

I’m very much pleased with everything Erin did a wonderful job she is so kind More

by Slodancer65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Natzke, Mohammad Elmanyari

Jun 03, 2024

Heritage Honda Parkville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Parkville. We hope you continue to choose us for all your automotive needs! Take care!

November 25, 2023

Dealership Rating
Employee Rating

Michael Teper is a liar and a con man. Typical fake nice sleazy car sales man. He sent me home in a recalled car, made all sorts of mistakes on my paperwork, tried to take advantage of me More

by heatherburkholder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

August 16, 2023

Dealership Rating
Employee Rating

This place is a xxxxhole and will try every backdoor shady way possible to screw people over its xxxxty management starting from the top DONT TRUST HERITAGE HONDA WITH YOUR CAR OR YOUR PIECE OF MIND More

by almichael608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mitchell Giller , Bryan Anderson

January 21, 2023

Dealership Rating
Employee Rating

Service was great got me the car I wanted I will always be a Honda customer More

by Daryl Joyner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Burlage , Konstantine Kohilas

Jan 23, 2023

Heritage Honda Parkville responded

Hi Daryl, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Parkville!

December 13, 2022

Dealership Rating
Employee Rating

I brought my 2020 Hybrid CRV in for the 3rd time trying to fix a problem where the warning lights come on for the transmission and blind spot indicator. They still could not fix the car. Jeff returned the More

by kennyfar
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Berman

Dec 14, 2022

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. Your feedback is important to us, and we sincerely apologize for the issues you’re experiencing with your vehicle and understand your frustration. Our Service Director, Steve Berman, has attempted to contact you to immediately address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to rectify any missteps and work toward a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

Dec 19, 2022

Heritage Honda Parkville responded

Thank you for sharing feedback about your experience with Heritage Honda Parkville. Your feedback is important to us, and we sincerely apologize for the issues you’re experiencing with your vehicle and understand your frustration. We greatly appreciate you taking the time to speak with our Service Director, Steve Berman, allowing us to immediately address your concerns. As discussed, if you have any additional questions or future service needs, please contact Steve directly at sberman@mileone.com or 410.663.7155. Again, thank you for your time and valued business.

Dec 14, 2022

kennyfar responded

I did receive Steve's call and responded within 1/2 hour. Perhaps he went home for the day. I'm hoping he'll return my call today

Dec 16, 2022

kennyfar responded

Steve Berman has been very helpful in checking on my problem and I received a call today that, after speaking with Honda engineers and Honda administrative, he is requesting a new transmission for my vehicle. I've been very pleased with Steve for his professional and friendly manner. I will update this review after my transmission is installed.

December 20, 2021

Dealership Rating
Employee Rating

The service team fixes my vehicle quickly and did an amazingly job! Well done to Ed and the entire team. More

by Chris.vanhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dora Norman, Mitchell Giller , Rick Gibson

December 12, 2021

Dealership Rating
Employee Rating

It was not going well then the service manager took charge and all is s good now. More

by sheila3m83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2021

Heritage Honda Parkville responded

Hi Sheila, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2021

Dealership Rating
Employee Rating

Best Experience and Top Tier Customer Service at Heritage Honda Parkville. Honda Family for Life More

by ojacksonbey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2021

Heritage Honda Parkville responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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