Steve Berman | Page 2

I brought my 2020 Hybrid CRV in for the 3rd time trying to fix a problem where the warning lights come on for the transmission and blind spot indicator. They still could not fix the car. Jeff returned the to fix a problem where the warning lights come on for the transmission and blind spot indicator. They still could not fix the car. Jeff returned the car but wouldn't even say it was safe to drive. Steve Berman has been very helpful in checking on my problem and I received a call today that, after speaking with Honda engineers and Honda administrative, he is requesting a new transmission for my vehicle. I've been very pleased with Steve for his professional and friendly manner. More

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The service team fixes my vehicle quickly and did an amazingly job! Well done to Ed and the entire team. amazingly job! Well done to Ed and the entire team. More

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It was not going well then the service manager took charge and all is s good now. charge and all is s good now. More

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Best Experience and Top Tier Customer Service at Heritage Honda Parkville. Honda Family for Life Honda Parkville. Honda Family for Life More

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SUPERB CAR SERVICE, EXTRAORDINARY STAFF. ALL NURSES SHOULD GO HERE! Today, I went to Heritage Honda on Harford Rd. I needed a few things done for my car like brakes, rotors, oil change, etc... The SHOULD GO HERE! Today, I went to Heritage Honda on Harford Rd. I needed a few things done for my car like brakes, rotors, oil change, etc... The quality of the work was impeccable, both the Director and the Manager of Servicing were engaged with me about the needs of my car. The Leadership has always , even if just behind the scenes been engaged and caring.They are always monitoring the work of the techs which is taking place behind the scenes. This is an A plus Car Care Shop. I have always received the best service at Heritage Honda. All the staff inlcuding the Directors, Managers are there to readily assure service excellence. I"m a Registered Nurse for over 30 yrs, there so much that we worry about with the pandemic. Heritage gives me peace of mind and one less thing I have to worry about! Heritage Honda has never let me down! They care for me and my vehicle as if I were a family member. I know that the GM Mr Geller, promotes service excellence and exceptional customer service. I drive over 25 miles bypassing many Car Service places to come to Heritage Honda. Why, because I know that Heritage Honda is the BEST in the Baltimore area. More importantly, I want the assurance of knowing that when they work on my car... its perfect! I"ve never been diaappointed in the over 2 yrs that I have been going to this place. If you live or are a healthcare provider in the Baltimore area, and you need your car serviced just go to Heritage Honda. Try them out, look for something better and you will get something better! All of the service advisors are awesome, patient, and kind. This place is really different from any other Car Service Shop, that I have ever seen! Its different because they tell me the truth, they don"t try to rip me off and I trust them! More

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Easy drop off and completed before request. Easy pick up and Rob and Mark are great professionals. and Rob and Mark are great professionals. More

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Service was provided quickly and my wait was over much faster than expected! The waiting area was clean and comfortable...enjoyed bottle of water and watched tv. faster than expected! The waiting area was clean and comfortable...enjoyed bottle of water and watched tv. More

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Cesar took really good care of us and got us a great deal on our car! He found us something better than what we initially wanted. The service was very helpful in finding what we wanted and need in the car. O on our car! He found us something better than what we initially wanted. The service was very helpful in finding what we wanted and need in the car. Overall, we had a amazing experience at this dealership and found what we were looking for! More

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They chipped my tire and wheel and won’t do nothing about it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them b it. They are saying they are not at fault but my tire and wheel was not like that because I just got a new one put on. I have the receipts for them but they don’t care. I asked to look at the cameras. But no luck. Now I have to call a lawyer to get results. More

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The sales dept. does a great job but your service dept. sucks after dealing Bills nasty unprofesstional attitude I hope I never have to come back even though Mr. Steven Berman was very apologetic and showe sucks after dealing Bills nasty unprofesstional attitude I hope I never have to come back even though Mr. Steven Berman was very apologetic and showed a lot of caring ness but Bills nasty attitude already did the damage I hope I never have to deal with Bill again THANKYOU Mr.Berman for showing kindness to me. More

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