Sterling Stucky

Sterling presents himself as very knowledgeable and professional. I feel I’m in good hands when working with him. My dude is the GOAT professional. I feel I’m in good hands when working with him. My dude is the GOAT More

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Always have a good experience and get the help needed. Very welcoming, never have had any issues. Very welcoming, never have had any issues. More

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Sterling was so helpful and knowledgeable. He helped me with every question I had - I highly recommend. He helped me with every question I had - I highly recommend. More

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It’s a very good operation. Sales department is good but I only deal with one salesperson consistently. I have bought several Mazdas from them. Service is quite good also. They Sales department is good but I only deal with one salesperson consistently. I have bought several Mazdas from them. Service is quite good also. They do try to please. I don’t think you would find any better service for Mazda in the Phoenix area. I have no reason to go anywhere else. More

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Mark Mazda provided us with an excellent leasing experience! Our salesperson, Nathan, was zero pressure and extremely helpful. Without his commitment, I would have given up. Everyone we met at t experience! Our salesperson, Nathan, was zero pressure and extremely helpful. Without his commitment, I would have given up. Everyone we met at the dealership was knowledgeable, helpful and friendly. We are very happy and satisfied customers! We will be sharing this with family and friends! More

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I have 2 cars from Mark Mazda. I find the service department is quite good. I always have both cars serviced by them. Never thought about going anywhere else! I find the service department is quite good. I always have both cars serviced by them. Never thought about going anywhere else! More

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I have bought 3 cars from Mark Mazda over the past 3 years. They are an excellent dealer for sales. I have found their service department also very good, There have been few service needs beyond the gen years. They are an excellent dealer for sales. I have found their service department also very good, There have been few service needs beyond the general maintenance every 5,000 miles but I am always pleased with the treatment and personnel in service area. I would recommend this dealer. More

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My experience with Mark Mazda was excellent! I found my car online, made an appointment and was in and out in under 2 hours. Alex and his entire team were fantastic to work with. I would highly I found my car online, made an appointment and was in and out in under 2 hours. Alex and his entire team were fantastic to work with. I would highly recommend Mark Mazda! More

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Great service. I called, made an appointment, and bought the car I went in to look at. Chip went above and beyond by finishing up the details on the car. Would defi I called, made an appointment, and bought the car I went in to look at. Chip went above and beyond by finishing up the details on the car. Would definitely recommend to others. More

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While this dealership may have quality cars, poor communication and severe lack of responsiveness makes me question the overall business practices here. The poor communication has truly been an issu communication and severe lack of responsiveness makes me question the overall business practices here. The poor communication has truly been an issue throughout my entire car buying process; something that should have been made even more simple due to the fact that I secured financing prior to engaging with this dealership. No one seems to communicate with one another on site, I was bounced around via telephone to my initial salesman (Edgar) and spoke to a number of other staff (Adam, Danielle, Blake, someone in service) I honestly lost count after awhile because the confusion and miscommunication was rampant. I would get robo-emails with no name, a general text where apparently anyone on staff can and does initiate conversation - and thats if you can ever get someone on the phone. Regarding a mandated package purchase, every other package has relevant documentation regarding the service paid for and how to utilize it e.g., LoJack, Key Replacement; however, their tint warranty has no documentation what so ever and is essentially a smoke screen for fraudulent charges. I made an out-of-state purchase from this dealership on 24 May 2023. At first things were going well during negotiations and when the salesman (Edgar) was initially trying to secure a deal - communication was frequent and easily had. I had many questions that were answered; however, one of the “mandatory” packages (the Tint warranty) I was made to purchase gave me pause due to differing tint laws between Arizona and the state I reside. Nonetheless, I was informed that the warranty would be valid in my state and I would have no issues using it if and when needed. As predicted, I had to remove the original tint that came with the car for state inspection and registration purposes (out of state inspections are not valid); I thought, no issue since I have the tint warranty… WRONG? (Maybe?) - see that’s the problem - I can’t get a response from anyone at the dealership regarding this matter. I reached out to Sterling in financing (who generally has been the most responsive and helpful during my entire process) regarding this on 06 June 2023 and he informed me that he would check in with the service department about how to handle this on 12 June 2023. I didn't receive a response until I reached out again on 20 June 2023 on which he informed me that he would send my inquiry to a sales manager. I have yet to receive any communication from the sales team. I contacted the service department on 30 June 2023 and was informed that to the agent's knowledge sales handles these matters and that he believes that only the service department handles tinting at this particular dealer; this would present a problem for me as I reside in Maryland. The representative told me he would forward my message to the sales team and that I should expect a call back. I have yet to receive such returned contact. On 03 July 2023, I contacted General Sales Manager Blake Mahaffey to inquire how best to proceed with handling the tint warranty claim asking if it possible to be reimbursed for the tint work done here in my state or if it possible to be refunded the $799 for the tint warranty purchase if such reimbursement is not available. I again contacted the dealership on 06 July 2023 and was told no one was available to speak and that the only manager on duty was away at the moment and would get back to me. To date, I have had no returned contact from any representative here. Per my bank, the next step is to file a claim; take my advice and stay clear of Mark Mazda. More

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