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Stephon Ross

Overview Reviews (140) Inventory (376)

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Stephon Ross

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Stephon Ross

Sales Consultant

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

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4.9

140 Reviews

Overview Reviews (140) Inventory (376)

Dealership Experience

1 yr, 2 mos

Industry Experience

1 yr, 2 mos

4.9

140 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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140 Reviews of Stephon Ross

May 13, 2024

Dealership Rating

Employee Rating

Great customer service- friendly, respectful. Took time to listen and answer questions. I didn't feel rushed. Took time to listen and answer questions. I didn't feel rushed. More

by kimmiecoop

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 13, 2024 -

Nissan of Richmond responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

May 11, 2024

Dealership Rating

Employee Rating

Stephon did a great job and the transaction was smooth. . Very team customer. Thank you for everything.. . Very team customer. Thank you for everything.. More

by Richrenptnrs

Recommend Dealer

Yes

Helpful 0

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May 12, 2024 -

Nissan of Richmond responded

Rich, It's fantastic to hear that Stephon provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

May 06, 2024

Dealership Rating

Employee Rating

Stephon was great and the man upstairs (literally) took care of me I got everything I wanted amazing deal! care of me I got everything I wanted amazing deal! More

by Arroganttai

Recommend Dealer

Yes

Helpful 0

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May 07, 2024 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Stephon and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jennifer Herrera Owner Loyalty Manager

May 03, 2024

Dealership Rating

Employee Rating

easy to talk to, fast service, very accommodating and listens to what we need and want listens to what we need and want More

by samanthapontines

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 03, 2024 -

Nissan of Richmond responded

Thank you, Samantha, for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jennifer Herrera Owner Loyalty Manager

April 25, 2024

Dealership Rating

Employee Rating

Outstanding service, from start to finish! Stephon is a great salesperson, and an asset to your team! Stephon is a great salesperson, and an asset to your team! More

by Clay Macaulay

Recommend Dealer

Yes

Other Employees Tagged: Mike Simone

Helpful 0

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Apr 26, 2024 -

Nissan of Richmond responded

It's great to hear that Stephon was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

April 24, 2024

Dealership Rating

Employee Rating

Great service from Mr Ross. He gave great customer service and I'm happy with my purpose of my new car He gave great customer service and I'm happy with my purpose of my new car More

by princessential84

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 24, 2024 -

Nissan of Richmond responded

It's fantastic to hear that Stephon provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

April 24, 2024

Dealership Rating

Employee Rating

Very helpful, and spent the time to work with me on a rate that worked. rate that worked. More

by annabritt.coakley

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 26, 2024 -

Nissan of Richmond responded

Thank you so much, Annabritt, for your excellent review! We are so glad we had the opportunity to work with you and thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jennifer Herrera Owner Loyalty Manager

April 19, 2024

Dealership Rating

Employee Rating

We did not come thinking we would be buying a car today. But the customer service was amazing. Couldn’t get a better deal than what we were offered. Great experience. But the customer service was amazing. Couldn’t get a better deal than what we were offered. Great experience. More

by ErinV

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Nissan of Richmond responded

Thank you for your very kind review, Erin. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Jennifer Herrera Owner Loyalty Manager

April 17, 2024

Dealership Rating

Employee Rating

Nice and very helpful team. They work with your budget. Easy to buy a new vehicle. They work with your budget. Easy to buy a new vehicle. More

by BeltcyG

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 17, 2024 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Jennifer Herrera Owner Loyalty Manager

April 15, 2024

Dealership Rating

Employee Rating

Very happy with the service Stephon and James provided. Excited about having a brand new car Excited about having a brand new car More

by 4desijohnson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: James

Helpful 0

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Apr 15, 2024 -

Nissan of Richmond responded

Desi, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephon and James met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Jennifer Herrera Owner Loyalty Manager

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