Stephen Harbold

My wife traded in her 2016 Jeep Compass and paid cash for 2025 Jeep Grand Cherokee $24k. We were told by Rich Allen he was gassing up the vehicle before detailing. We left dealership with 1/2 tank of fuel an 2025 Jeep Grand Cherokee $24k. We were told by Rich Allen he was gassing up the vehicle before detailing. We left dealership with 1/2 tank of fuel and 2 sets of keys with bad batteries in the key fobs. We signed all paperwork and given a figure of over $24k in which we went to our bank and came back with cashier's check. Shook hands and left. We were told Rick and Anthony would contact us when the registration and title were received. My wife called 3 weeks later and was told both were sitting in the dealership. My wife picked it up and 30 minutes later Anthony called for Lisa. I called back and he said there was a $59.00 error and would it be a problem to drive over and pay for the mistake. I said "absolutely not, we were given a 1/2 tank of fuel, 2 key fobs that needed new batteries and waited 3 weeks to be contacted only to call and find out all paperwork was sitting there. We did not make the $59.00 error and were very unhappy that he would ruin a $35k sale that would have received 5 stars for all concerned. What a joke of a question? Thanks for listening, Mark & Lisa Campbell More

by CAMPBELLSHANDYMANSERVICE Verified Customer Verified Customer

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Long-time Pellegrino Jeep customer—I always get excellent service, and I purchase the Jeep Wave maintenance package which is cost effective in my opinion. Which covers the oil change, fluids and tire rotatio service, and I purchase the Jeep Wave maintenance package which is cost effective in my opinion. Which covers the oil change, fluids and tire rotation. However, after reading the one review about someone not getting their windshield wiper fluid filled I checked mine and it doesn’t seem to have been topped off. I will have to inquire on my next service to make sure it gets done. More

by KELLEYTIMMS1 Verified Customer Verified Customer

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Oil was changed but they did not fill my windshield washer fluid. Usually they do that. So it makes me think what else are they missing they are suppose to be doing? washer fluid. Usually they do that. So it makes me think what else are they missing they are suppose to be doing? More

by MARIBETH_13HAMPEL Verified Customer Verified Customer

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Jim was very accommodating and made coming in for service easy and stress free. I appreciate his attention to detail. easy and stress free. I appreciate his attention to detail. More

by margieabate Verified Customer Verified Customer

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I visit a lot of dealerships as a rep. Russ and his staff treated me with kindness and respect. He took time out of a busy day to personally sit with me. I would highly recommend Pelleg Russ and his staff treated me with kindness and respect. He took time out of a busy day to personally sit with me. I would highly recommend Pellegrino. More

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it seemed fixed but my car just started to lock up again when in reverse. when in reverse. More

by STOKOLISH Verified Customer Verified Customer

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Service was great. A very big thank you for the fast and efficient service provided A very big thank you for the fast and efficient service provided More

by ROBERTBIANCHI Verified Customer Verified Customer

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With sales and service start to finish this dealership is fantastic. Can’t say enough about them they took my car in and turns it around in a very quick manner.. completely went over and above and beyond my fantastic. Can’t say enough about them they took my car in and turns it around in a very quick manner.. completely went over and above and beyond my expectations thank you to John and Steve in the service department More

by hshulman11 Verified Customer Verified Customer

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Explained repairs and cost. The text feature made it very easy to communicate while I was at work. Did not try to upsell any unnecessary repairs. The text feature made it very easy to communicate while I was at work. Did not try to upsell any unnecessary repairs. More

by Brooke Knight Verified Customer Verified Customer

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fast and efficient. My car was clean just like it was when I took it in. My car was clean just like it was when I took it in. More

by Latinqueen127 Verified Customer Verified Customer

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