Stephen Baer

Very professional and customer service was excellent , I would recommend to friends and family for sure would recommend to friends and family for sure More

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This dealership is always excellent and effective in their sales and repair work. Very enjoyable to deal with. their sales and repair work. Very enjoyable to deal with. More

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Anna treats everyone if there family., what a great person! Thank you Anna your very special friend! Thanks person! Thank you Anna your very special friend! Thanks More

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the tune changed when i told them the battery was under warranty. To their advantage of course. I paid $165 for new battery in 2018, and with my pro rated warranty a new battery was $155. How does that wor warranty. To their advantage of course. I paid $165 for new battery in 2018, and with my pro rated warranty a new battery was $155. How does that work? More

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I have been a loyal Louisville Infiniti customer since my 1992 G-20 and am now on my 4th Infiniti. Everyone I deal with, and have dealt with, are the best! 1992 G-20 and am now on my 4th Infiniti. Everyone I deal with, and have dealt with, are the best! More

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Worked with Zack Murphy at INFINITI to purchase our 3rd QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles s QX80. He's genuine and very knowledgable about the brand. highly recommend! Has quick communication via text, email, or voice calls. These vehicles sell themselves and Zack does a great job of not pushing. He worked really hard to make our deal happen. Good job Zack. Steve Baer in service is also amazing. I'd say majority of people who keep buying INFINITI has a lot to do with their service department and how well run it is. Good Job Steve. There is very little turn around there and I've been a customer for over 8 years. It's been the exact same consultants in service, which says a lot. More

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The attention to details was great. They thoroughly diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my col diagnosed my car and gave me details to every repair. The work and the customer support were outstanding. I would definitely recommend them to my colleagues. More

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This dealer services ALL of my vehicles and I don’t even own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyo own an Infiniti. They also service friends and family vehicles of mine as well. They always treat you with kindness and respect and go above and beyond to make you feel like a friend or family member. Great place to have your vehicle(s) serviced More

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I am utterly disappointed in lack of service and understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change understanding that my wife and I experienced today. We brought in our 2020 Infiniti Q50 Red Sport that we purchased here last year for an oil change and tire rotation. We have less than 16000 miles on our vehicle and we are informed we need four new tires with no further explanation or willingness to discuss how that is possible or ways to remedy the situation or meet us at least half way. The service manager agreed that he would not be happy with replacing sport tires every 16000 miles on his vehicle. After getting back home and researching the situation, it appears that the Dunlop tires on the Infiniti Q50 Red Sport are known to have defects in the valve stem that result in a bumpy ride that definitely does not make you feel like you are driving any form of premium or luxury vehicle. I am not accustomed to giving bad reviews and always try to see things from their point of view; but, as a business owner myself I can not imagine not trying to remedy a situation that was clearly not the customer's fault. I have purchased multiple new vehicles in my lifetime and based on this experience, I will never own another Infiniti. More

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The entire staff was very courteous and helpful. They made our car buying experience very easy. I will definitely recommend this car dealership to my friends made our car buying experience very easy. I will definitely recommend this car dealership to my friends More

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