Stephanie Good | Page 3

Ciocca Ford responded

Hi Kevin, We’re truly sorry to hear about your experience and understand your frustration. We take your concerns very seriously and want to assure you that transparency and customer communication are top priorities for us. It’s concerning to hear about the unexpected charges and the lack of proper authorization before proceeding with repairs. We would appreciate the opportunity to review your case in detail and work toward a resolution. Please contact our Service Manager directly at (215) 536-8600 so we can address your concerns personally and clarify any misunderstandings.

Ciocca Ford responded

Thank you so much for the great feedback! We’re happy to hear everything went smoothly and that our team took the time to answer your questions and provide a professional, kind experience. Clear communication and customer care are top priorities for us, and we’re glad that came through. Enjoy your new vehicle, and we’re always here if you need anything!

Ciocca Ford responded

Thank you for the great review! We’re glad to hear you had a positive experience with our team — being fair, friendly, and getting the job done right the first time is exactly what we aim for. We truly appreciate your support and look forward to serving you again in the future!

Ciocca Ford responded

Thank you for your review and for recognizing Stephanie’s professionalism and helpfulness — we’re glad to hear she made a positive impression! We also appreciate your feedback regarding the service charges. We understand your frustration about the additional fees for shop supplies. While it’s a standard industry practice, we know it can feel unexpected if not clearly communicated up front. We appreciate your business and hope to continue earning your trust with every visit. If you have any further questions or concerns, please don’t hesitate to reach out.

Ciocca Ford responded

Thank you for your feedback! We're glad to hear the work was completed accurately and on time, and that our team was friendly and patient. We appreciate your note about the miscellaneous fees—if you have any questions or would like clarification, please feel free to reach out. We're here to help!

Ciocca Ford responded

Thanks for the great review, Karen! We're glad we could get you in quickly and resolve the sensor issue without delay. It's always our goal to provide fast, reliable service—and we’re happy to hear everything went smoothly. Safe driving, and we’re here if you ever need anything else!

Ciocca Ford responded

Thank you so much for the kind words! We couldn’t agree more — Stephanie truly is the best! We're glad to hear she made your experience pleasant and easy. We'll be sure to pass along your compliments to her. Thanks again for taking the time to share your feedback!

Ciocca Ford responded

Hi there, Thank you for your honest and thoughtful review! We’re glad to hear that your service needs are being met with care and that you’re satisfied with the quality we provide. We understand concerns about rising costs and truly appreciate your continued trust in our team at Ciocca Ford. We're always here to deliver the best service possible.

Ciocca Ford responded

Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve encountered following your visit. It’s definitely not the experience we want for our customers. We take your concerns seriously and want to make this right. Please reach out to us directly at (215) 536-8600 so we can review your service details, address the recall issue, and help diagnose the check engine light as quickly as possible. We appreciate your feedback and hope to regain your trust.

Ciocca Ford responded

Hi Tal, Thank you for the great feedback! We're glad to hear you had a positive experience and that our clean, professional environment and skilled, honest mechanics stood out to you. We truly appreciate your trust and look forward to serving you again in the future.