Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
Refer Me

Steffy Hernandez

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

Contact Me
4.5
137 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

2 yrs, 1 mo

4.5

137 Reviews

Write a Review

137 Reviews of Steffy Hernandez

February 17, 2025

Dealership Rating
Employee Rating

Excellent service department. Videos provided with estimates. The staff very friendly. Timely service. Conveniently located. More

by suzannenorthcutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Padron

Feb 18, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

February 11, 2025

Dealership Rating
Employee Rating

Extremely frustrating process, staff seemed rude and were impossible to get information from regarding my car. More

by Boosted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 13, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for what you have described as your experience with us. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

February 01, 2025

Dealership Rating
Employee Rating

The staff is very friendly and professional. They are always telling me what is going on with my car. More

by A.ACOSTA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

Dealership Rating
Employee Rating

My Palisade has been in service too much and I want to sell it back More

by JLPQUINN
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Malave

Jan 31, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 29, 2025

Dealership Rating
Employee Rating

Wonderful prompt service, questions answered, Steffy is helpful and willing to help when car service is needed. She is friendly and knowledgeable about my car's operation. More

by SALEX9456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

The service is really good and staff are very accommodating. I really did not make a mistake in going to this dealership to purchase my car because they give a good service. More

by Womanoffaith711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Dealership Rating
Employee Rating

Completed most of the work. Had my car all day and did not run the diagnostic test they said they were going to do. Wanted to keep car over night and did not have a loaner car s More

by Hookemhornsrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 27, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

January 27, 2025

Dealership Rating
Employee Rating

This dealership is always been nice and kind to me treating me with respect and understanding. I thank you guys for all that you do.. More

by ninaw09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 26, 2025

Dealership Rating
Employee Rating

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa

Jan 27, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

1
...

Dealership Inventory (470 Vehicles)

new 2025 Hyundai IONIQ 6 car, priced at $40,195
2025 Hyundai IONIQ 6
new
Serenity White exterior
Automatic
Rear-wheel Drive
used 2020 Nissan Leaf car, priced at $20,588
2020 Nissan Leaf
used
Pearl White Tricoat exterior
Automatic
Front-wheel Drive
used 2023 Toyota RAV4 car, priced at $26,988
2023 Toyota RAV4
used
Ice Cap exterior
Automatic
All-wheel Drive
new 2025 Hyundai IONIQ 6 car, priced at $40,080
2025 Hyundai IONIQ 6
new
Transmission Blue exterior
Automatic
Rear-wheel Drive
used 2022 Chrysler Pacifica car, priced at $23,588
2022 Chrysler Pacifica
used
Ceramic Gray Clearcoat exterior
Automatic
Front-wheel Drive
used 2024 Hyundai Sonata car, priced at $30,988
2024 Hyundai Sonata
used
Ultimate red exterior
Automatic
Front-wheel Drive