Sly Wallen

I paid $1500 to have my water pump and timing belt replaced. Then my air conditioner didn’t work a week later, when it had work 3 days prior to the “repair”. I was told the tech struggled getting the replaced. Then my air conditioner didn’t work a week later, when it had work 3 days prior to the “repair”. I was told the tech struggled getting the crank pulley off so the job took two days. After spending this amount of money I was told by the assistant service manager it was just “sucky timing” and now I have to pay $1900 to replace the air conditioning compressor, a less than $500 part. Also since then I’ve have the engine stumbling at idle after driving, which it did not do prior to this service. I called and left a message for the asst mngr and have received no call back. Your labor price is way too expensive and the quality of the repairs is lacking. I have lost all confidence in the service department and Ford in general. I understand I have an older vehicle with higher mileage, but it has not had any problems until now and we have owned it since new. If this is the level of service we can expect this will be our last Ford product! More

by eambrose71 Verified Customer Verified Customer

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Sly and the entire service team always cordial and professional. Keep the customer updated and do quality work. professional. Keep the customer updated and do quality work. More

by RALPH_A Verified Customer Verified Customer

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Always been very helpful and responsive i appreciate the application used to summarize work and the level importance application used to summarize work and the level importance More

by mattgaberell Verified Customer Verified Customer

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Great communication throughout the process . Good work and flexibility on scheduling. They were fairly priced as well Good work and flexibility on scheduling. They were fairly priced as well More

by walkerr38 Verified Customer Verified Customer

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They are trustworthy people. I have had them service my cars for the last 6 years. They explain if there are any problems and provide me with an estimate of cost before they begi I have had them service my cars for the last 6 years. They explain if there are any problems and provide me with an estimate of cost before they begin any repairs More

by vfunk0321 Verified Customer Verified Customer

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Jason was an outstanding service advisor. Great customer service and understanding of our service needs. We have dealt with pretty much every service advisor at Byers Ford and have been ext Great customer service and understanding of our service needs. We have dealt with pretty much every service advisor at Byers Ford and have been extremely happy with their staff. More

by houseofjustice4 Verified Customer Verified Customer

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I have always had a great experience when needing to go to the Byers Ford Service department. The employees are always extremely pleasant to work with. 5 star for me!!! to the Byers Ford Service department. The employees are always extremely pleasant to work with. 5 star for me!!! More

by tom.zofkie Verified Customer Verified Customer

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Very friendly and professional. Always keeps me posted with the work on the car. The work done on my Mustang keeps her running like new. Thank you! Always keeps me posted with the work on the car. The work done on my Mustang keeps her running like new. Thank you! More

by basketcjh Verified Customer Verified Customer

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N/aok but wait is long for oil chgok ok ok okik ok ok ok ok this is annoying ok this is annoying More

by DJAUCHIUS Verified Customer Verified Customer

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Communication and follow up was poor. I had to make calls to find out the status of my vehicle. All I want is for someone to call me and let me know what's going on. Seems to be the way I had to make calls to find out the status of my vehicle. All I want is for someone to call me and let me know what's going on. Seems to be the way of the world these days. More

by robtelane Verified Customer Verified Customer

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