They always take good care of me and my vehicle.
It is my favorite dealership.
It is my favorite dealership.
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by DIXBEAN
Verified Customer
Verified Customer
Everything was on time and all set and issue was
diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester.
diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester.
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by munazafq
Verified Customer
Verified Customer
Service Price Transparency
My experience at Tri-State Nissan wasn’t bad but wasn’t
great either. Unfortunately I wouldn’t return to this location due to my experience.
-they did a great job on fixing the tie-rod for my Nissan Sent
great either. Unfortunately I wouldn’t return to this location due to my experience.
-they did a great job on fixing the tie-rod for my Nissan Sentra 2020 and completed my state inspection.
-This is where things start to fall apart. I left my car there during new years weekend so they could complete an oil change and tire rotation. They called the next day to inform me that a mechanic servicing my car drove it around the parking lot and the front side of my car got messed up due to a missing part they forgot to put back in.
I thank whoever called me and apologized for what happened. They said they’d send my car to get that situation fixed, I wouldn’t have to worry about the cost for repairs. They offered a courtesy car and said to give them a week.
A week goes by, snow storm hits, fast forward I didn’t receive my car until two weeks after the incident.
I picked up my car, and as I was sitting in the service parking lot no one approached me to let me know a light was out on my vehicle. I didn’t notice until I left the service parking lot. Another inconvenience as the side which the light was out was the same side the incident at tri-state Nissan happened.
When I got home I immediately called the main service phone 3 times. No answer, so I called the Nissan service number and finally someone answered.
Here’s where my patience’s runs out. I explained to them what I noticed about my light and asked if that had anything to do with the incident. The service representative stated that the light might have burnt out and it isn’t possible. Unfortunately I would’ve had to pay for that repair if I brought it back to TRI-State Nissan.
-There was a positive. The service lady who answers the phones has amazing costumer service. She was the only one that made me feel welcomed at the shop.
-Something to consider is calling the customer when a repair is going to take longer than anticipated.
Not a bad experience but not a good one.
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by agnesk
Verified Customer
Verified Customer
Service Price Transparency
We have bought all our cars here since 2010.
We are absolutely satisfied with everyone we have had contact with. They never try to up sell us on any part.
I love that they remember our names
We are absolutely satisfied with everyone we have had contact with. They never try to up sell us on any part.
I love that they remember our names when we drive in. I highly recommend Tri State Nissan to everyone.
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by KAMEELPERD1954
Service Price Transparency
Jan 01, 2025 -
Tri State Nissan responded
Thank you so much for your loyalty to Tri-State Nissan since 2010! It’s truly an honor to be your go-to dealership for all your vehicle needs. We’re thrilled to hear that you’ve been absolutely satisfied with every interaction and that our team, including Todd Kerns and Skylar Warner, has provided service that stands out.
Hearing that you feel recognized and appreciated every time you visit is exactly what we strive for—it’s not just about the cars; it’s about building lasting relationships with amazing customers like you. And your kind words about our honest approach mean so much to us!
Your recommendation means the world to our team, and we’ll continue working hard to exceed your expectations every time. If there’s ever anything we can do for you, don’t hesitate to let us know.
excellent staff, very helpful and friendly and fast
service very affordable rates and services.
Thank you
service very affordable rates and services.
Thank you
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by mdes45
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2025 -
Tri State Nissan responded
Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!
serviced and inspection done in a timely manner, and keep
me informed while I was waiting.
me informed while I was waiting.
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by NISSANCRAZY0
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2025 -
Tri State Nissan responded
Thank you for sharing your 5-star review of your recent service experience at Tri-State Nissan! We’re thrilled to hear that your service and inspection were completed in a timely manner and that our team, especially Skylar Warner, kept you informed throughout the process.
Providing efficient, transparent, and friendly service is central to our commitment to exceeding customer expectations. It's always our goal to ensure every visit is smooth and hassle-free.
We appreciate your trust in Tri-State Nissan for your vehicle’s maintenance and look forward to assisting you with all your future automotive needs. Please don’t hesitate to reach out if there’s anything else we can do for you!
Best regards,
The Tri-State Nissan Team
Winchester, VA
Timely manner for vehicle and pleasant service from staff
members at dealership. No complaints otherwise.
members at dealership. No complaints otherwise.
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by magster407
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2024 -
Tri State Nissan responded
Thank you for your feedback. We’re glad to hear you had a pleasant experience with our staff at Tri-State Nissan and that your service was completed in a timely manner. We appreciate your kind words and your recommendation. If there’s anything we can do to make your next visit a 5-star experience, please let us know. It was a pleasure serving you, and we look forward to seeing you again!
Never had any issue having my car seen without an
appointment. Staff is prompt, courteous, and knowledgeable.
appointment. Staff is prompt, courteous, and knowledgeable.
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by EMAIL2
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2024 -
Tri State Nissan responded
Thank you for your wonderful feedback and perfect 5-star rating! We’re thrilled to hear that you’ve consistently received prompt, courteous, and knowledgeable service from our team, even without an appointment. It’s great to know that Skylar Warner and the rest of our staff were able to provide such a seamless and professional experience. Your trust means the world to us, and we look forward to continuing to serve you and your vehicle with excellence! Safe travels!
Great as usual I especially like the video of the
malfunctioning part you provided in the text
malfunctioning part you provided in the text
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by LEWIS22602
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2024 -
Tri State Nissan responded
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tri-State Nissan, as always. We're glad you appreciated the video of the malfunctioning part; we believe it's an essential tool for transparency and understanding the service being performed. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more questions or need assistance, don't hesitate to reach out!
My complaints / concerns is that I was not fully listened
to on my first visit (10/1). This made it necessary for me to spend a total of approximately 10 hours there on 2 different days (within a week).
to on my first visit (10/1). This made it necessary for me to spend a total of approximately 10 hours there on 2 different days (within a week). On the 2nd day I was given a loaner. On my first visit I was not made aware that I could use my service dollars (that I was not even aware that I had) until the cashier mentioned it. I did not want to wait to have the invoice redone as I had already been there for 5 hours. On the second visit I was very disappointed that you limited me to $100. I have been a loyal customer of yours for approximately 10 years.
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by jacksonbettyj
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Tri State Nissan responded
Thank you for sharing your concerns with us. We sincerely apologize for the frustrations and inconvenience you experienced during your recent visits. It’s clear that we fell short in a few key areas, and we deeply regret that you felt unheard during your first visit and had to return for additional service.
We understand how valuable your time is, and we are sorry that the process took much longer than expected. It’s also unfortunate that the service dollars were not mentioned earlier, and that the limitation on usage was disappointing, especially given your loyalty to us over the past decade.
We truly value your long-term relationship with us and want to ensure that your future visits are much smoother and more transparent. If there's anything we can do to further address these concerns or if you'd like to discuss this matter in more detail, please feel free to contact us directly. Your feedback helps us improve, and we are committed to making things right for you moving forward.
Thank you again for your loyalty and for giving us the opportunity to address these concerns.
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