Skylar Warner

Tri State Nissan responded

Thank you so much for your loyalty to Tri-State Nissan since 2010! It’s truly an honor to be your go-to dealership for all your vehicle needs. We’re thrilled to hear that you’ve been absolutely satisfied with every interaction and that our team, including Todd Kerns and Skylar Warner, has provided service that stands out. Hearing that you feel recognized and appreciated every time you visit is exactly what we strive for—it’s not just about the cars; it’s about building lasting relationships with amazing customers like you. And your kind words about our honest approach mean so much to us! Your recommendation means the world to our team, and we’ll continue working hard to exceed your expectations every time. If there’s ever anything we can do for you, don’t hesitate to let us know.

Tri State Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

Tri State Nissan responded

Thank you for sharing your 5-star review of your recent service experience at Tri-State Nissan! We’re thrilled to hear that your service and inspection were completed in a timely manner and that our team, especially Skylar Warner, kept you informed throughout the process. Providing efficient, transparent, and friendly service is central to our commitment to exceeding customer expectations. It's always our goal to ensure every visit is smooth and hassle-free. We appreciate your trust in Tri-State Nissan for your vehicle’s maintenance and look forward to assisting you with all your future automotive needs. Please don’t hesitate to reach out if there’s anything else we can do for you! Best regards, The Tri-State Nissan Team Winchester, VA

Tri State Nissan responded

Thank you for your feedback. We’re glad to hear you had a pleasant experience with our staff at Tri-State Nissan and that your service was completed in a timely manner. We appreciate your kind words and your recommendation. If there’s anything we can do to make your next visit a 5-star experience, please let us know. It was a pleasure serving you, and we look forward to seeing you again!

Tri State Nissan responded

Thank you for your wonderful feedback and perfect 5-star rating! We’re thrilled to hear that you’ve consistently received prompt, courteous, and knowledgeable service from our team, even without an appointment. It’s great to know that Skylar Warner and the rest of our staff were able to provide such a seamless and professional experience. Your trust means the world to us, and we look forward to continuing to serve you and your vehicle with excellence! Safe travels!

Tri State Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tri-State Nissan, as always. We're glad you appreciated the video of the malfunctioning part; we believe it's an essential tool for transparency and understanding the service being performed. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more questions or need assistance, don't hesitate to reach out!

Tri State Nissan responded

Thank you for sharing your concerns with us. We sincerely apologize for the frustrations and inconvenience you experienced during your recent visits. It’s clear that we fell short in a few key areas, and we deeply regret that you felt unheard during your first visit and had to return for additional service. We understand how valuable your time is, and we are sorry that the process took much longer than expected. It’s also unfortunate that the service dollars were not mentioned earlier, and that the limitation on usage was disappointing, especially given your loyalty to us over the past decade. We truly value your long-term relationship with us and want to ensure that your future visits are much smoother and more transparent. If there's anything we can do to further address these concerns or if you'd like to discuss this matter in more detail, please feel free to contact us directly. Your feedback helps us improve, and we are committed to making things right for you moving forward. Thank you again for your loyalty and for giving us the opportunity to address these concerns.

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're glad to hear that you enjoyed our comfortable waiting room and appreciate the flexibility of not needing an appointment. We know schedules can change quickly, so we aim to make things as convenient as possible for you. Thanks again for your kind words and for choosing us for your service needs. We look forward to serving you again!

Tri State Nissan responded

Thank you, Jim, for sharing your feedback with us. We're happy to hear that you received good and courteous service from our team, and we appreciate you mentioning Skylar's assistance. We're sorry to hear about the paint issue during your detailing and we appreciate your understanding as you plan to bring the vehicle back. Please don't hesitate to contact us when you're ready so we can ensure it's handled to your satisfaction. Thank you again for choosing Tri-State Nissan, and we look forward to resolving this for you!

Tri State Nissan responded

Thank you so much for the kind review! We're glad to hear that you appreciated the courtesy shuttle service. Dennis will be thrilled to know he helped make your experience even better! We're always happy to provide convenient and friendly service. Thank you again for choosing Tri-State Nissan, and we look forward to seeing you again soon! Safe travels!