Simon Dib

On November 22, 2024, I purchased a Kia Carnival 2025 Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (pr Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (price shown on the stick). I put in a trade-in for a $16,000 vehicle and an additional $5,000 down payment, totaling $21,000. However, they maliciously put the exorbitant price of the Kia Carnival in the purchase contract at $60,485.00. During a document manager conference for signature, together with the financial manager Andres (Andy), I questioned that the amount I had negotiated at Carnival was $43,525.00 but the contract stated $60,000. Mr. Andres replied that the correct amount was just below and requested that I be obligated to sign the documents because everything was correct. The fact is that I was deceived by this dealership, they canceled the entire amount I paid for the trade in and down payment. I was literally robbed. I am a Brazilian who has just arrived in Orlando, and they took advantage of my lack of fluency in English and acted in bad faith. After 20 days of purchase on November 12, when reviewing the purchase contract for the Kia Carnival together with two other dealers, we discovered that the amounts were incorrect. I then went to the Greenway Kia East dealership on the same date to try to return the vehicle, but they would not accept the return. I then sent an email requesting the return of the vehicle to Mr. Simon and Mr. Andrés, but after several days I had not received a response from either of them. I hope that the management of the Greenway group sees this complaint and takes some action so that I receive a refund of the amounts paid for the exchange and down payment, avoiding even greater wear and tear. Be very careful to future customers of this dealership. I hope that this complaint has an effect, helping to prevent other people from falling for this “scam” like I did. More

by Diogo Badoco Verified Customer Verified Customer

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I always come here to Greenway Kia for all my vehicles I have owned from JEEP Compass to My Chevrolet Traverse, the staff Is so kind and Excellent customer service to Joseph Mnassa (since day 1) and Simon have owned from JEEP Compass to My Chevrolet Traverse, the staff Is so kind and Excellent customer service to Joseph Mnassa (since day 1) and Simon (1st time) they are amazing, I would recommend to anyone 😊 More

by carissalcruz Verified Customer Verified Customer

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Horrible and unprofessional and scamming people. Pay attention and you have been warned they are only interested in scamming you out of your money. Pay attention and you have been warned they are only interested in scamming you out of your money. More

by tstovall27 Verified Customer Verified Customer

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Exceptional experience! From Allison’s enthusiastic introduction over the phone, to Simon’s careful updates in preparation for our visit (including video updates), and to O From Allison’s enthusiastic introduction over the phone, to Simon’s careful updates in preparation for our visit (including video updates), and to Oussama’s thorough explanations and demonstrations of every feature, everything was simply perfect. We discovered them from 190 miles away and made the drive because they had the specific car that was difficult to find. Their high level of service made it all worth it. We definitely recommend this great team and look forward to doing more business with them. More

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Yoannel was great. He gave me necessary information to help with my car shopping experience He gave me necessary information to help with my car shopping experience More

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Financial Sales Manager does not follow with the promises. I won’t be Kia customer in the future. promises. I won’t be Kia customer in the future. More

by NATAN Verified Customer Verified Customer

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They made the car buying very simple and less time consuming. Simon was extremely helpful. consuming. Simon was extremely helpful. More

by TNG6354 Verified Customer Verified Customer

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Great Great experience salesperson was very helpful and knowledgeable finance person Andy was great as well I would tell all my friends knowledgeable finance person Andy was great as well I would tell all my friends More

by domandmel18 Verified Customer Verified Customer

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Everyone worked very hard to get me the best deal on the car I wanted. Simon was especially helpful. He walked me around the lots to find just what I was looking for. He stayed in touch all week trying to g car I wanted. Simon was especially helpful. He walked me around the lots to find just what I was looking for. He stayed in touch all week trying to get the price and the car I wanted. He succeeded! Simon was extremely patient! More

by jhcri Verified Customer Verified Customer

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The attention was incredible. I recommend . I have a great experience and wonderful price in my new SUV . I recommend . I have a great experience and wonderful price in my new SUV . More

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