Showroom Sales

On 12/16/25, I visited Toyota of Hollywood to purchase a new Crown Signia. The salesperson, Evgeny, was very attentive, polite, and knowledgeable about all the technical aspects. He convinced me that this w new Crown Signia. The salesperson, Evgeny, was very attentive, polite, and knowledgeable about all the technical aspects. He convinced me that this was exactly the car I wanted. However, when the sales process began, everything went very wrong. I had to deal with the manager, MIKE ESSA. The process, which should have taken a reasonable amount of time, turned into an exhausting ordeal that lasted total more than five hours. The manager used "old school" tactics, applying unacceptably intense pressure to force me to decide. This created an extremely uncomfortable atmosphere, not conducive to constructive dialogue. All my objections and refusals were ignored. The manager used a "wear-down" tactic, repeatedly returning to already discussed issues and deliberately dragging out the time at each stage, which is an unacceptable manipulative tactic. Most of the time spent was filled with personal stories unrelated to the car purchase and distracting maneuvers, which I consider extremely unprofessional and disrespectful of my time. In the end, it all became so unpleasant that I was ready to get up and leave but imagining having to go through all of this again, I simply gave him $500 just to never see him again and to finish this process as quickly as possible. More

by mikekot Verified Customer Verified Customer

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Buena atención, el personal tiene dominio de los productos que ofertan, muy amables y profesionales productos que ofertan, muy amables y profesionales More

by Raulalejandroperezbahamonde Verified Customer Verified Customer

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Una gran experiencia en el concesionario de Toyota de Hollywod pues la atención es extraordinaria y muy profesional lo cual buscan solucionar cualquier situación que tengas de una forma muy especial lo q Hollywod pues la atención es extraordinaria y muy profesional lo cual buscan solucionar cualquier situación que tengas de una forma muy especial lo quel hace que uno se sienta muy valorado con la gran atención que brindan. Mis más sinceros agradecimiento por tanto profesionalismo y calidad humana. Muy importante. Gracias nuevamente a todo el equipo que me atendió. Desde Abnis gran vendedora y muy atenta. El. Manager principal. Marlon Dpto Económico y muchos que dieron su máximo empeño en resolver y salir satisfecho. Lo recomiendo y podrán comprobar todo lo que les he digo. Mis bendiciones y mejores deseos para todos. 🤗🤗🎉🎊🍾 More

by salgueiroale30 Verified Customer Verified Customer

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Una gran experiencia en el concesionario de Toyota de Hollywod pues la atención es extraordinaria y muy profesional lo cual buscan solucionar cualquier situación que tengas de una forma muy especial lo q Hollywod pues la atención es extraordinaria y muy profesional lo cual buscan solucionar cualquier situación que tengas de una forma muy especial lo quel hace que uno se sienta muy valorado con la gran atención que brindan. Mis más sinceros agradecimiento por tanto profesionalismo y calidad humana. Muy importante. Gracias nuevamente a todo el equipo que me atendió. Desde Abnis gran vendedora y muy atenta. El. Manager principal. Marlon Dpto Económico y muchos que dieron su máximo empeño en resolver y salir satisfecho. Lo recomiendo y podrán comprobar todo lo que les he digo. Mis bendiciones y mejores deseos para todos. 🤗🤗🎉🎊🍾 More

by salgueiroale30 Verified Customer Verified Customer

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The dealership and buying was a great experience. Everyone I interacted with were nice and wanted to make sure everything went smoothly. Everyone I interacted with were nice and wanted to make sure everything went smoothly. More

by Rashidtheodore Verified Customer Verified Customer

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No help connecting my phone gas1/4 tank inside windows foggy Lot of waiting to process. . foggy Lot of waiting to process. . More

by RIHO46 Verified Customer Verified Customer

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Still old fashion method , with many tricks. Trip from many showroom to use car facility, walking under the su for 2 hours, nothing to understand what we saw and what we miss. I want to choose c Trip from many showroom to use car facility, walking under the su for 2 hours, nothing to understand what we saw and what we miss. I want to choose car on your website , set in cool showroom on mane campus , U bring we car that I choose to the entrance from any lot U store, I choose the car and Pay! More

by madlerov Verified Customer Verified Customer

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Excellent service Friendly staff very good Experience Knowledgable staff especialy Sandra Molina Good athmosfere and good staff Knowledgable staff especialy Sandra Molina Good athmosfere and good staff More

by Radinka Solic Verified Customer Verified Customer

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Excellent verdor, good attention I was attending with Sandra Molina, she is excellent and good attention Sandra Molina, she is excellent and good attention More

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The dealer sold me a car with the tire plugged in an illegal area which was dangerous. I became aware as the tire light repeatedly came on. I went to the tire shop and the advised me to take the car bac illegal area which was dangerous. I became aware as the tire light repeatedly came on. I went to the tire shop and the advised me to take the car back to the dealer and don’t drive over 70mph as the tire could explode what makes this bad is I drove to Panama City on the the plugged tire which was very dangerous. I would never buy from them again. More

by kevinssmith Verified Customer Verified Customer

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