Shelby McDannold

Lack of communication. The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to him. When I brought my car in for the service they did not identify that I needed a state inspection. They at first did not want to perform it. It does not appear they did the tire rotation. I am hesitant to for them to service my car again. More

by triarri Verified Customer Verified Customer

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I asked the chatbot about a tonneau cover. Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list Now I get a call every 2 hours from different sales people for a truck I never asked for. I've asked 3 different people to be taken off of their list. So they texted me a survey. Not the smartest move. More

by D. Mc. Verified Customer Verified Customer

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Helpful and courteous however we’re kind of forgetful with the things they were meant to give me but at no one’s fault. Would definitely return to buy another vehicle! with the things they were meant to give me but at no one’s fault. Would definitely return to buy another vehicle! More

by jjsaffran Verified Customer Verified Customer

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Good customer focus. Willing to stay the course to provide exceptional service. Vehicle was delivered looking great. Willing to stay the course to provide exceptional service. Vehicle was delivered looking great. More

by FSAND03 Verified Customer Verified Customer

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We spent over 4 hours to make this purchase, despite having cash in hand. We expected to pay the advertized price & were mortified at the amount of add-ons totalling over $9000.00. That's close to 30% having cash in hand. We expected to pay the advertized price & were mortified at the amount of add-ons totalling over $9000.00. That's close to 30% over the SRP. We will not be return customers. More

by lwh61 Verified Customer Verified Customer

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Always great to deal with and friendly faces. They have smiles and jokes. Very prompt and efficent They have smiles and jokes. Very prompt and efficent More

by james_regan_1999 Verified Customer Verified Customer

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Excellent customer service, time and time again they go above and beyond to exceed expectations. above and beyond to exceed expectations. More

by christopher Verified Customer Verified Customer

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Lowan is amazing and always great to work with when purchasing a vehicle at the dealership. purchasing a vehicle at the dealership. More

by FUTRPGA Verified Customer Verified Customer

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Dropped vehicle off for oil change and factory recall. Kept for 4 months. Messed up engine, air, alternator. Charged for there botched work. Kept for 4 months. Messed up engine, air, alternator. Charged for there botched work. More

by NMWINC Verified Customer Verified Customer

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I have purchased many vehicles from Southern and they have been wonderful to me every time. I would recommend them to anybody looking for a quality vehicle from a quality dealership. have been wonderful to me every time. I would recommend them to anybody looking for a quality vehicle from a quality dealership. More

by likeulikeit_2000 Verified Customer Verified Customer

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