Shawn Murray
Shawn Murray at Secor Subaru

Shawn Murray | Page 5

Service Director

Secor Subaru

501 Broad Street
New London, CT 06320

Contact Me
4.8
99 Reviews

Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.

Dealership Experience

4 yrs, 1 mo

Industry Experience

23 yrs, 11 mos

4.8

99 Reviews

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99 Reviews of Shawn Murray

March 04, 2024

Dealership Rating
Employee Rating

Very professional without pressure Amazing deal on my trade and purchase price. Went out of there way to satisfy all of my needs More

by Robey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Mar 05, 2024

Secor Subaru responded

Hi Robey! It's great to know that you had such a positive experience at Secor Subaru. We always aim for professionalism and satisfaction in all our deals. Enjoy your ride!

February 29, 2024

Dealership Rating
Employee Rating

The car I received had a hubcap that fell off immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional More

by aaron.j.vincent1993
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: David Pricone , Shane Wildes

Mar 13, 2024

Secor Subaru responded

Aaron, We're sorry to hear about your experience. We strive for prompt service and clear information, so it's disappointing that we didn't meet those expectations this time around. Your feedback is important as it helps us improve our services. Please reach out directly so we can discuss how best to resolve this issue moving forward. Thank you, Paul Holden - General Manager - (860) 442-3232

February 13, 2024

Dealership Rating
Employee Rating

Very good, pleasant staff Accommodating, efficient, great service and I would use them again for sure More

by JUDIMITCHELL0
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Feb 16, 2024

Secor Subaru responded

Judi, we're glad to know you had a positive experience with our team at Secor Subaru. We look forward to serving your automotive needs in the future!

February 08, 2024

Dealership Rating
Employee Rating

Excellent I'm am fortunate to be associated with all the wonderful people at Secor Subaru and the Secor auto group More

by SEAPOTTS
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Feb 08, 2024

Secor Subaru responded

We're delighted to know you had an excellent experience with our team at Secor Subaru. We truly appreciate your kind words and look forward to serving you in the future!

February 07, 2024

Dealership Rating
Employee Rating

I get nothing but great service at secor subaru from the main office to the service department. The service has been extraordinary. Thank you More

by cm621972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Austin Dube, Dan Mirles, Rebecca Nutt

Feb 07, 2024

Secor Subaru responded

We're so glad to know you've had great experiences with us at Secor Subaru! Your kind words are much appreciated and we look forward to seeing you at your next visit!

February 06, 2024

Dealership Rating
Employee Rating

They were very timely, answered all the questions I had about the service and upcoming things needed to be done on my car. More

by KEVINJOHNTEDESCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt

Feb 07, 2024

Secor Subaru responded

Kevin, we're glad to know you found our service at Secor Subaru timely and informative. Thank you for choosing us! We'll see you next time. Safe travels!

January 23, 2024

Dealership Rating
Employee Rating

Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt

Jan 23, 2024

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

January 19, 2024

Dealership Rating
Employee Rating

all staff in service department were very courteous and helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Seco More

by TJSHEEHAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt

Jan 22, 2024

Secor Subaru responded

It's fantastic to know that our service department at Secor Subaru provided you with top-notch customer service. We'll be sure to pass your compliments along to Ms. Rebell and the rest of the team!

January 16, 2024

Dealership Rating
Employee Rating

Professional, courteous. Work done quickly and efficiently. We always use Secor for our Subaru service! More

by TAGORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt

Jan 17, 2024

Secor Subaru responded

Tagore, we're delighted to know that you've had a positive experience with our service team at Secor Subaru. We appreciate your loyalty and look forward to continuing the efficient work on your Subaru! Safe travels!

January 01, 2024

Dealership Rating
Employee Rating

They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did More

by OSCARSEGURA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt, Kaitlyn Gray

Jan 04, 2024

Secor Subaru responded

I'm sorry to read about your experience with the tire quote and missing wheel lock. We aim for complete customer satisfaction, so it's disappointing to learn we fell short in this instance. I'd like to help resolve this issue as quickly as possible - please reach out at your earliest convenience so we can discuss this further. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Jan 04, 2024

OSCARSEGURA59 responded

I went to service, where I received the best customer service, and they gave me a new wheel lock. I paid about $85, which is a lot for me. I wintbask get a refund but you can give me a special coupon for future service. My car guarantee is close to an end, or any further service. Again, I could be in a dramatic situation, and I wouldn't be able to unlock my tires bc nobody gave me or explained to me about the wheellock. Please, let me know.

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