Shawn Merrick | Page 3

Just bought my 2024 Toyota Sienna. Kennedy was amazing! He helped with the trade in. He was very polite and assisted with the test drive. He showed me how to work a hybrid ( first hybr Kennedy was amazing! He helped with the trade in. He was very polite and assisted with the test drive. He showed me how to work a hybrid ( first hybrid and I had no idea it was so quiet. Great for the kids when they nap). He helped me set up Bluetooth, went over how to save my favorite radio stations, how to navigate foot tailgate sensor, how to set trunk height , how to set up memory seats, he helped me download the Toyota app and showed me how to do remote start from my phone and how to turn car on and off from phone. He went over the heated seats , dual AC , passenger moving third row ( super easy with car seats installed). After paperwork he was so kind to put the plates , clean the car, Simoniz it, pull it up and help transfer the car seats , my diaper bag and even showed me where to put my purse ( the new sienna had a mom compartment in the front seat and a hidden Xl cargo area in the trunk). He helped set up the tv so the kids can be calm for the drive home. He showed me how lame changing assist and cruise control worked. The drive home was smooth. Start to finish was fast and painless. He even went over the button under the mirror for setting up garage door. The best sales experience by far. Excited to come back and will continue to come back. More

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Very one there is super nice and friendly. They make sure ur in safe car and affordable. They make sure ur in safe car and affordable. More

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The best service and sales reps. Knowledgeable,patient, and not “in your face” We’ve used them before. Knowledgeable,patient, and not “in your face” We’ve used them before. More

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Overall, good experience. Financing took much longer than it should have,no explanationof what I was signing. Sent home with NO paperwork, therefore, had no info for insurance Financing took much longer than it should have,no explanationof what I was signing. Sent home with NO paperwork, therefore, had no info for insurance which delayed registration. From signing on 09/10 - 09/18, five trips to dealership needed. More

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Had the best experience here at herb chambers. I signed and got my car registered in a few hours and took delivery of my vehicle same day!!! Will definitely recommended my family and friends here. I signed and got my car registered in a few hours and took delivery of my vehicle same day!!! Will definitely recommended my family and friends here. More

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Recently purchased a vehicle here and was given great service all around. They made it as quick and easy for me as possible, and were more than willing to answer any questions or concerns I had. They had service all around. They made it as quick and easy for me as possible, and were more than willing to answer any questions or concerns I had. They had great customer service and made the experience here great. Very excited for my new vehicle, and will be directing my friends and family to purchase a vehicle here in the future! More

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My visit to Herb Chamber's, Auburn MA was very pleasant at Kauan our salesman was very attentive and very nice to work with. The whole process was effortless on our third purchase from this dealership. Def at Kauan our salesman was very attentive and very nice to work with. The whole process was effortless on our third purchase from this dealership. Definitely will consider purchasing again in the future. More

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Second car and will not go anywhere else to buy a car. Thank you for all your help. Thank you for all your help. More

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Everyone at the dealership has always been patient, kind, and helpful in every way. I'm very sorry that I have moved too far away to make this my primary dealership for all the servicing. Alex, Timot and helpful in every way. I'm very sorry that I have moved too far away to make this my primary dealership for all the servicing. Alex, Timothy, and Monish were exceptionally patient and kind with all my old-lady dithering and nervousness. They had to explain everything to me, often repeatedly, but never showed any impatience. I also want to mention Mr. Merrick, for reasons I won't go into here, his kindness when I particularly needed it two years ago (with my prior lease) is the reason I decided to come back to this dealership, rather than one that's closer to where I now live to lease my new car. All my thanks to all four gentlemen. More

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Herb Chambers, and Cole LeBlanc in particular as a sales rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was del rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was delighted to not only have my needs met at Herb Chambers (HC), but also have my expectations exceeded at every turn. To begin with, HC offers the most efficient and human-centric phone system of all the dealerships in the area. You are not greeted by robot after robot but rather you immediately connect with a human, and then when you are further transferred to a department you get a human again - such a breath of fresh air! Setting up my appointments was easy, and the followthrough after the fact on their end to make sure all my questions were answered demonstrated genuine care and concern for the customer. Cole LeBlanc was a stellar sales rep. He worked hard to not get me what would be the best sell, but rather what I needed. He was patient when I - despite being offered the "we can do XYZ for you if you sign today" move - decided that I needed a night to think. This willingness and patience with my pace and decision making process allowed me to quickly come to the conclusion that I'd be very happy with the service here. They made me feel safe and respected. Cole was not pushy; he was the antithesis of the pushy salesman. He was proud of his product, but he made it clear at every step of the way that working WITH and FOR the customer was more important than making a sale for the dealership... And as a result he got the sale. I would like to stress how HC has blown the competition out of the water for me, and it's hard to deny the fact that they also beat Harr Toyota by nearly $20 a month on the lease I was seeking for the exact same vehicle. I am proud to say that I am now a Herb Chambers customer, and I hope that if you are shopping for a car, you also have the privilege of working with Cole LeBlanc. Thank you Herb Chambers. More

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