Dhimitri Lako

I had a great experience purchasing my car from Herb Chambers Toyota of Auburn.Dhimitri and Cole were both helpful, professional and patient throughout the process. They helped me find the right car for Chambers Toyota of Auburn.Dhimitri and Cole were both helpful, professional and patient throughout the process. They helped me find the right car for me and answered all my questions. The whole experience was smooth and stress free. I highly recommend them and appreciate their excellent customer service! More

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Our experience was absolutely PERFECT our salesman Anthony Dumont and everyone that helped us out financially with the knowledge. Last but definitely not least IN LIVE WITH MY VEHICLE. I definitely re Anthony Dumont and everyone that helped us out financially with the knowledge. Last but definitely not least IN LIVE WITH MY VEHICLE. I definitely recommend going there. More

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They gave me an amazing offer and did everything they could to give me the best possible deal. could to give me the best possible deal. More

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Colby an dhimtris where wonderful an kept me updated about my car an got everything done in a timely manner about my car an got everything done in a timely manner More

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My experience at the dealership was excellent. The staff was very friendly and helpful. Spent most of the day with Gino - test drove four trucks. I later worked with Alex, Chris, and Dhimitri who The staff was very friendly and helpful. Spent most of the day with Gino - test drove four trucks. I later worked with Alex, Chris, and Dhimitri who worked with me to get into a car I love at a price I am happy with. I would highly recommend. More

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David , Alex and Dimitri were all awesome to work with! They made the process easy! David was very patient, attentive and answered all of my questions!Alex and Dimitri went over different finance/lease opt They made the process easy! David was very patient, attentive and answered all of my questions!Alex and Dimitri went over different finance/lease options! They were able to help me get the monthly payment that fit my budget. Overall, This was an excellent experience!! More

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Simple straight forward , fast get thing done quick , very great service, helpful, knowledgeable, good team. good deal very great service, helpful, knowledgeable, good team. good deal More

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Cass Laboy was wonderful to work with as well as everyone else at Herb Chambers Toyota of Auburn. else at Herb Chambers Toyota of Auburn. More

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Great salesman that I had but I will say the service is terrible specially with a young girl named Katelyn that does not know how to actually write up a service for two people and gives us times but then t terrible specially with a young girl named Katelyn that does not know how to actually write up a service for two people and gives us times but then they were the times they said we had to wait till 1230 and 130 to get our trucks out of service More

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The dealership is large and has a lot of welcoming and kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was press kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was pressured by family to back out of the deal. However, the next day, I called Dimitri (the very kind, welcoming, and understanding manager who I talked the most to during negotiations) to ask re-express my interest in the deal. He was extremely understanding and told me he would take the car off of their website and market as sold no further deposit would be necessary. Because this vehicle had some mechanical issues I was waiting for the mechanic to take a look at the car and fix it. During the next weekend, our sales rep texted us that the car was looked at and fixed. I drove once again to the dealership to check out the car. While one of the problems were fixed, there were still strange sounds with acceleration. The sales rep said that they would call over Dimitri to talk to us so we can all be updated on the situation and be on the same page. Unfortunately, Dimitri was busy, but I also saw him sitting at his desk earlier. I thought it was a little strange that he didn’t want to just spend a minute to talk to me since we were closing a deal together, but I didn’t do anything in that moment. The next business day, I asked for an update. Unfortunately, the sales rep was out of the office, so I heard back from someone else in the office. They told me they would look into the car and let us know when the mechanic gets to take a look at it. After not receiving an update the next morning I sent another text to the same representative covering our sales rep and was told that the vehicle was already sold. I frantically called the dealership asking what they meant. I was told a customer requested to see the vehicle at sister dealership and that they already signed a deal to purchase the car. Since I already had my signed offer and Dimitri’s word, I was frustrated and confused. Turns out Dimitri and the sales rep were both out of the office when the sister dealership came to take the car. Dimitri did not mark the car as sold and did not tell anyone else in the office about the deal as he had promised. While are signed offer may not have been legally binding as the general manager emphasized to us, it is still extremely ethically wrong that we were patiently waiting for the car to be fixed before we found out suddenly, the car was purchased by someone else rather than being marked as sold as we were promised. The general manager chalked it up to miscommunication. This isn’t something that’s OK at any company. Needless to say for a dealership that claims to care about their customers, we were deeply disappointed and can never trust a herb chambers again. More

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