Shawn Merrick | Page 18

Nice new car Bought a Nice used BMW from Herb Chambers and Timmy, you guys were a great help, and did everything you could to help me out. Love it, thanks again. Bought a Nice used BMW from Herb Chambers and Timmy, you guys were a great help, and did everything you could to help me out. Love it, thanks again. More

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Fantastic Experience I have been doing business with Herb Chambers Toyota for over 15 years. This is the first time that I have taken the time to write in to let people k I have been doing business with Herb Chambers Toyota for over 15 years. This is the first time that I have taken the time to write in to let people know why I keep coming back this dealership when I could go anywhere. I am probably one of the most difficult and demanding customers this dealership has ever dealt with. I consider myself to be an experienced car buyer and I do my homework on every vehicle I purchase. I have done very well with how Toyotas hold their value and have even made money when trading in leases. The reason I choose to go to Herb Chambers in Auburn is simple. Shawn Merrick in finance knows customer service! I have met my share of people that sell and manage car dealerships. To be able to deal with difficult demanding customers is not an easy task. Shawn is easy to do business with and he doesn't mess around when it comes to putting the deal together. He treats me like I would treat the 350 customers that I deal with in the business that I run. If you are in the market to purchase a car first call Dan Bortolussi the GM and ask to deal with Shawn Merrick in the finance department I promise you wont be disappointed!! Buying a car can be a painful experience and I am sure we all have the horror story from dealing with a bad dealership. GO SEE DAN AND SHAWN and tell them Andy sent you!! You will be glad you chose this dealership... More

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Preowned Lexus RX 350 bought thru this dealership The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus deale The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus dealership to have the issues corrected. The two sales people working with us were inept. There were a lot of issues in this sale that did not go well. Mostly Lexus is a product made by Toyota and if a dealership is selling it then they need to have. Educated sales people to handle any part of the sale. No one knew the vehicle. I will not elaborate here. Thank goodness for the dealership we had had a long relationship with that Sold Lexus near to Boston, as they aided us in testing out the vehicle ,Teaching us about the many Tech and other aspects. We paid, Lexus for the Evaluation of the vehicle and correcting/ fixing the vehicle's issues. The finance people at Toyota of Auburn, especially Sean who are involved in any sales transaction were good and clear, and followed though. Samantha, the Internet person, was trying to be helpful but the follow thru was missing. The two young sales people are not listed below were just not the least bit helpful as sales people, The first Salesman was to return and follow through and call us and never did and sent a younger version who had no experience and was out of any league.. Sean was polite and helped on the phone, The General manager at Toyota of Auburn we spoke with on the phone, (by our phone call to him) he was polite, he never followed up with us with a communication after our first phone call to him where we were telling him of the problems with his sales team and the vehicle. The next we knew he was out of town for 2 days and unreachable. The experience overall was upsetting and not positiive. When we tried to contact Samantha, our primary contact at Herb Chambers Toyota of Auburn, she told us she didnt have a direct line nor an email direct. She told us she wasnt just the iinternet gate keeper, but also in sales. We learned later that she did have email, and that she was primarily in the Internet Department. We never saw her listed as a sales person. Samantha also told us that this Lexus could be Lexus certified and she would look into it, that would extend, at the very least the drive train warranty. We sent an email follow up asking her to do this. She never replied and never did the work. The other two Lexus's for sale of the same year wree Lexus certified so we were asking for the same. Since she was our primary contact we had hoped she would oversee the process. She had no idea unless we tried to reach her and we had no direct phone number nor email to reach her, despiite her telling us she was also in sales. This was a tough process and thankfully the trust we had in the Lexus dealership, we ended up at was our only viable resource for the reality on the vehicle. We never got from Toyota of Auburn the Lexus Certification on the purchase it was never done by them More

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AMAZING experience I had an AMAZING experience purchasing my 2015 Camry from Herb Chambers Toyota in Auburn. Tim Dalton made the buying experience completely painless an I had an AMAZING experience purchasing my 2015 Camry from Herb Chambers Toyota in Auburn. Tim Dalton made the buying experience completely painless and gave me an awesome deal on my new car and an awesome price for my trade in. I visited several other toyota dealerships in the area and this one offered me the best deal by far. The financing staff made the loan process very easy and they were extremely quick and efficient. This is a wonderful dealership with very kind and helpful staff. I am extremely satisfied with my experience and highly recommend doing business with them! More

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My new venza This is my second car purchase from Herb Chambers and thesecond time I had the pleasure of dealing with Tim Dalton. His warm personality and willingne This is my second car purchase from Herb Chambers and thesecond time I had the pleasure of dealing with Tim Dalton. His warm personality and willingness to go above and beyond for his customers is why I will continue to recommend Herb Chambers to everyone I know. Tim is the best! More

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great service at Herb Chambers Aubirn I had a great experience recently at Herb Chambers in Auburn. Anthony Murgo and Mike Demers were very helpful. As a CT resident, there was extra paper I had a great experience recently at Herb Chambers in Auburn. Anthony Murgo and Mike Demers were very helpful. As a CT resident, there was extra paperwork to process that could not be done on the spot. They loaned me a vehicle for three days (no charge) while Anthony went to the CT DMV to process the change. When that was done, Anthony drove my new car to my office in CT where we swapped vehicles. It doesn't get any more convenient than that! More

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Car Buying Heaven! STRONGLY consider HERB CHAMBERS If you are in the market for a new Toyota. I traveled from Chicopee, Ma and was extremely satisfied with my buying exp STRONGLY consider HERB CHAMBERS If you are in the market for a new Toyota. I traveled from Chicopee, Ma and was extremely satisfied with my buying experience and the customer service. I visited a few other dealers before Herb Chambers, this was the best. Upon entering the dealer you are immediately greeted by courteous and professional staff. I never through that my experience of buying a car was going to turn out to be a pleasant and enjoyable one. My sales consultant was Anthony Murgo. He was attentive, professional, knowledgeable, and most important for me, he was customer oriented. Through the entire process he made sure that I was satisfied  with the buying experience and went out of his way to keep it stress free. As a customer Anthony and Mike Demers, internet sale manager, made the negotiation process one that I felt was fair and reasonable. Mike and the vehicle locator spend the time to locate a vehicle that met my wish list and requirements.  The staff at the financing department, Shawn Merrick, explained every single form in a clear and transparent manner. I was initially planning to finance the vehicle through my bank, but as part of the negotiation was able to secure a lower interest rate through the dealer finance department. Take it from personal experience, do explore the financing option that they have to offer. Last but not least, I purchased this vehicle the week of the 4th of July, a national holiday observed by most businesses. Although it seemed at the time difficult to have the vehicle deliver by Saturday the 4th, Anthony and the entire sales team worked extra hard and my 2015 Toyota Highlander was ready for delivery the morning of the 4th of July. You can not asked for better customer service. The general sales manager Imad Benelkour assured me on Friday the 3rd of July that they were going to do everything possible to have the vehicle ready by the next day and they certainly delivered on their promise. If you are looking to have a fun, stress free, and easy car buying experience strongly consider Herb Chambers Toyota of Auburn. Happy Car Shopping!!!! More

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Purchase 4x4 SUV Terrain for export to Ghana, West Africa We were visiting from the UK and decided to buy a left hand drive car to export to Ghana. Excellent initial professional and friendly approach and i We were visiting from the UK and decided to buy a left hand drive car to export to Ghana. Excellent initial professional and friendly approach and introduction by sales representative, Chris Tapia. He explored our needs and involved his manager to ensure Herb and Chambers Toyota of Auburn gave us an excellent deal. Despite the late hour some of the staff were prepared to go the extra mile to close the deal on that day. The friendliness of the team was apparent as Chris introduced a few of the managers. I was even more impressed with the telephone manner of your receptionist when I phoned today Thursday, 7, 3, 2015 to speak to the Financial manager.. In his absence she put me in touch with one of the managers who promptly announced he remembers me and proceeded in dealing with my query satisfactorily. We will not hesitate to deal with you for our future needs and also to recommend you to others. Thank You Herb Chambers Toyota Of Auburn, MA Annette France More

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2015 Toyota Camry LE I recently leased a brand new 2015 Toyota Camry LE from Herb Chambers Toyota of Auburn. I had a great experience from the minute I walked in. Chontell I recently leased a brand new 2015 Toyota Camry LE from Herb Chambers Toyota of Auburn. I had a great experience from the minute I walked in. Chontell Guerraz was the sales person that helped me through the whole process. She has stayed in touch to make sure everything is OK with the car and has been very helpful with any questions I have had. More

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great sales team! Anthony Murgo, Stephane Jovin and Mike Demers are amazing! They made buying a new car a wonderful experience!! Everyone in service and finance are ama Anthony Murgo, Stephane Jovin and Mike Demers are amazing! They made buying a new car a wonderful experience!! Everyone in service and finance are amazing also!! Chan Nguyen, Alyssa Baril, Martin Dodd, Shawn Merrick!! Thank you!! More

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