Shawn Malloy

The service department needed to inspect a defective part in order to proceed with ordering a replacement. I will be notified once the new part arrives so an appointment can be scheduled. I received a follow in order to proceed with ordering a replacement. I will be notified once the new part arrives so an appointment can be scheduled. I received a follow-up call from Keith to ensure the service visit met expectations and was a positive experience. More

by twoferrs Verified Customer Verified Customer

Report | Print

The service department needed to inspect a defective part in order to proceed with ordering a replacement. I will be notified once the new part arrives so an appointment can be scheduled. I received a follow in order to proceed with ordering a replacement. I will be notified once the new part arrives so an appointment can be scheduled. I received a follow-up call from Keith to ensure the service visit met expectations and was a positive experience. More

by twoferrs Verified Customer Verified Customer

Report | Print

Service team is second to none, always on time and thorough in assessing any issues that need attention with my vehicle. thorough in assessing any issues that need attention with my vehicle. More

by sammie0 Verified Customer Verified Customer

Report | Print

Shawn was excellent to work with. I called late afternoon on a screw in my tire causing low pressure and he had me in first thing the next morning to get it fixed so I was able to ma I called late afternoon on a screw in my tire causing low pressure and he had me in first thing the next morning to get it fixed so I was able to make my appointments with clients in Lakeland, Tampa and Miami. Very efficient. Had no issues with the repaired tire. More

by craig4356 Verified Customer Verified Customer

Report | Print

This dealership use to be excellent when it came to workmanship in the service department but has gotten worse over the years. I have been going here for over 10 years now. I have been getting very bad workmanship in the service department but has gotten worse over the years. I have been going here for over 10 years now. I have been getting very bad experiences every time I come here now. I always get my vehicle back with something broken or missing. Recently was the third time i brought it there for a repair and stuff was missing or broken. The first was when i had my radiator replaced and when i got it back almost all the plastic fasteners that hold the grill on was either destroyed or missing, all my head lights were unplugged and one plug was cracked, I didn't catch this until i drove it at night and my dash went crazy because everything was unplugged. The second time i brought it here for a repair the heads needed to be replaced. When i went to pick it up decided to start checking under the hood at the work they performed, and now most my wire harnesses coating (tape/Loom) was missing and just bear wire showing. I complained, was told oh it was just old and refused to re-wrap the harnesses. Said it was fine, I guess they don't know vibration from the engine can cause problems later. The third time i took the vehicle there was only a few weeks ago for an oil leak. Once again I checked under the hood to inspect the work, now I have wire harness grommets left unplugged, the harness is just hanging there. There was missing parts, and broken parts. I complained again the adviser seem more concerned about the tech not touching it then fixing it. The advisor did order the missing parts. When the parts came in i dropped the vehicle off again, when told it was done i inspected the engine again. and again harness is disconnected. some of the new parts where installed upside down and now i have a leaking thermostat. I ask about the leaking thermostat, I asked if that was something that could just be tightened, instead of helping me resolve the problem the advisor got angry and started defending the tech again saying he didn't touch that. Like i am suppose to believe the same person that forgot parts and left thing unplugged didn't touch anything. Now the advisor is getting angry and telling me that I have to pay if i want the leak looked at, which is weird since I have a mopar warranty, but its possible the warranty didn't cover that. But shouldn't the tech who has his hands in my engine notice the leak and just told me it was there and I could have authorized payment if needed. Out of frustration I ended up just fixing it myself. So I would be cautious going to the dealership now. If you do I recommended taking pictures or even video of where ever the repair will be made before handing over the keys. In the future i will be looking at competitors for see if i get better service. I hope this helps someone. More

Report | Print

Shawn was really awesome and professional, I didn’t have an appointment he got me in and out the same day. The technician found the problem order the part I received a call the next day from Shawn made me a an appointment he got me in and out the same day. The technician found the problem order the part I received a call the next day from Shawn made me an appointment. I was out with in 2hours. Best service I’ve had from Chrysler Dealership in Years. More

by pdrlbrrn Verified Customer Verified Customer

Report | Print

Shawn was very good a facilitating the appointment on my Jeep. He had the part ordered. Called to get me in to put the Jeep seat in. Had me transported back and forth. Jeep. He had the part ordered. Called to get me in to put the Jeep seat in. Had me transported back and forth. More

by dianekatie49 Verified Customer Verified Customer

Report | Print

Never had a bad experience here. Always taken care of and treated with the utmost respect. Service Department is ⭐️⭐️⭐️⭐️⭐️ Always taken care of and treated with the utmost respect. Service Department is ⭐️⭐️⭐️⭐️⭐️ More

by MARK.LAKE Verified Customer Verified Customer

Report | Print

The service department was persistent in finding the problem with my car, but seemed to lack expertise in that particular area of servicing, likely resulting in greater cost to me. I do appreciate all o problem with my car, but seemed to lack expertise in that particular area of servicing, likely resulting in greater cost to me. I do appreciate all of their efforts, especially the service rep Shawn! More

by dsgcook Verified Customer Verified Customer

Report | Print

great job thanks fast friendly service. Everyone was helpful. Good communication. only complaint is this review making me have a 15 work minimum not cool and will not due again. Dea Everyone was helpful. Good communication. only complaint is this review making me have a 15 work minimum not cool and will not due again. Dealer rater practices will prevent me from doing this again. More

by p.coastal Verified Customer Verified Customer

Report | Print