Shawn An
Shawn An at Westside Lexus

Shawn An

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
114 Reviews
4.7

114 Reviews

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Dealership Experience

6 yrs, 3 mos

Languages Spoken

Cantonese Cantonese

English English

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114 Reviews of Shawn An

June 26, 2025

Dealership Rating
Employee Rating

The finance team personnel Dominic Thornton was rude to me and gave bad customer service once car sold the communication was poor from sales agent too. More

by SS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christian Davidson, Dominic Thornton , Paul Carson and Christian Davidson were nice and helped me

Jun 26, 2025

Westside Lexus responded

I'm sorry to hear about your experience with our finance and sales teams. We strive for excellent customer service, so it's disappointing to learn we fell short in this instance. We will be sure to address this with the team. Please feel free to reach out if you'd like us to address any specific concerns or discuss further. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

June 20, 2025

Dealership Rating
Employee Rating

Smooth car buying experience at West side Lexus. Shawn A was very helpful and showed us options that were available and attentive to our needs. He kept us updated on when the vehicle would arrive. More

by Jebahn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 20, 2025

Westside Lexus responded

We're delighted to hear that Shawn provided a smooth car buying experience at Westside Lexus. Keeping you informed and attentive to your needs is what we strive for. Enjoy your new vehicle!

June 14, 2025

Dealership Rating
Employee Rating

I recently purchased my dream car from Westside Lexus, and I couldn’t be happier with the experience! Shawn was absolutely fantastic, professional, knowledgeable, and genuinely kind. He made the entire pr More

by Ruth Kuria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez

Jun 16, 2025

Westside Lexus responded

Ruth, we're delighted to hear that Shawn provided such a fantastic experience at Westside Lexus! It's wonderful knowing he made the process smooth and enjoyable for you. Enjoy your dream car, and thank you for recommending us!

May 28, 2025

Dealership Rating
Employee Rating

The dealership caters to their customers. Shawn treated us as a priority and was extremely patient and very knowledgeable. More

by cknutson0507
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

May 28, 2025

Westside Lexus responded

Thank you for sharing your experience! We're delighted to hear that Shawn provided exceptional service and made you feel like a priority at Westside Lexus. We appreciate your feedback and look forward to serving you again in the future!

May 26, 2025

Dealership Rating
Employee Rating

Everyone I came in contact with were very nice, professional and knowledgeable. This is my third car to buy at Westside Lexus. More

by cjnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 27, 2025

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear about your positive experiences with our team. Enjoy the new ride!

May 18, 2025

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Employee Rating

Very nice and clean, short wait , staffs are very friendly. Really like the place where they keep the cars (inside) More

by vmai55
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2025

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're delighted to hear that our friendly staff and clean facilities made a positive impression on you. We look forward to welcoming you back soon!

May 03, 2025

Dealership Rating
Employee Rating

Philippe Haddad was very friendly and not at all aggressive. I felt informed and not pressured. I felt the value of my purchase to be fair. Thank you More

by NAFEESA.DEFLORIAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Philippe Haddad

May 05, 2025

Westside Lexus responded

Thank you for sharing your experience with Philippe at Westside Lexus! We're glad to hear that the process was friendly and informative, making you feel comfortable with your purchase. We appreciate your feedback and hope you're enjoying your new vehicle!

April 12, 2025

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Employee Rating

Easy and straight forward sale of car. Very happy with the service. The dealership was professional and well staffed. More

by lusiinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Apr 14, 2025

Westside Lexus responded

Lusiinc, we're delighted to hear you had a smooth experience with us at Westside Lexus. Thank you for the kind words and support!

April 11, 2025

Dealership Rating
Employee Rating

Very pushy to do things their way and not the customers. Hopefully the service department is as good as they say it is More

by Darryl.hill21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 11, 2025

Westside Lexus responded

Darryl, thank you for sharing your feedback. We strive for complete customer satisfaction and want to ensure you feel heard. Please reach out directly if there's anything specific you'd like us to address at your next service visit. Best, Hans Schackmann - Service Manager - 281-582-8684

April 05, 2025

Dealership Rating
Employee Rating

Great service from Shawn, always very helpful and patient with the customer. He knows his business inside out. Highly recommended. More

by Xander Han
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 07, 2025

Westside Lexus responded

Xander, we're delighted to hear that Shawn provided such helpful and patient service at Westside Lexus. Thank you for the recommendation!

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