Shauna Harris | Page 6

Clay Cooley Nissan of Richardson responded

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m really sorry for the inconvenience and frustration this caused. It sounds like there was a disconnect between the Nissan notice and our appointment confirmation, and I apologize that you made an early trip only to find we didn’t have the recall approved on our end. I’d like to make this right and get your Rogue taken care of as soon as possible. Please contact me directly at 469-655-6745 or 972-792-5657. Thank you for bringing this to our attention and we would love the chance to make this right.

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!

Clay Cooley Nissan of Richardson responded

thank you for taking the time to leave a review for us at Clay Cooley Nissan Richardson. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Clay Cooley Nissan of Richardson responded

Thank you so much for the great review! We're happy to hear you enjoy using our online appointment system and that our team is taking great care of your vehicle. Your trust and support mean a lot to us — we look forward to seeing you at your next service visit!

Clay Cooley Nissan of Richardson responded

Thank you for the great feedback! We’re so glad to hear that Shauna provided you with honest, no-pressure service. She’s a true asset to our team, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again!

Clay Cooley Nissan of Richardson responded

Thank you so much for the awesome review! We’re thrilled to hear how much you appreciate Shauna, she truly does go above and beyond for our customers. We’ll make sure she sees your kind words! We’re lucky to have her on our team, and we’re grateful for your continued trust and support. We look forward to seeing you again!

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words and five-star review! We're thrilled to hear that you had a great experience and felt genuinely cared for. Providing excellent service and treating our customers with respect is what we strive for every day. We truly appreciate your support and look forward to serving you again in the future!

Clay Cooley Nissan of Richardson responded

Thank you for the awesome review! We’re so glad to hear that Shauna took great care of you and got everything resolved. She truly goes above and beyond for our customers, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again!

Clay Cooley Nissan of Richardson responded

Thank you for the great feedback! We’re so glad to hear that our team provided efficient, friendly, and pressure-free service. Our goal is always to offer knowledgeable support and a comfortable experience. We truly appreciate your visit and look forward to seeing you again!

Clay Cooley Nissan of Richardson responded

Thank you so much for the amazing feedback! We're thrilled to hear that Shauna was able to step in and take care of everything quickly and smoothly. It’s great to know she and the Courtesy team could deliver the service and support you needed when others couldn’t. We truly appreciate your kind words and look forward to helping you again in the future!