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Shauna Harris
Shauna Harris at Clay Cooley Nissan of Richardson

Shauna Harris | Page 5

Service Advisor

Clay Cooley Nissan of Richardson

1777 N Central Expy
Richardson, TX 75080

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4.7
124 Reviews
4.7

124 Reviews

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124 Reviews of Shauna Harris

September 09, 2025

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Customer service is very poor. Few of the sales reps I dealt with were ok. I go there because it’s convenient- close to my office. More

by lamborginc2
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Recommend Dealer
No
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Sep 12, 2025

Clay Cooley Nissan of Richardson responded

Thank you for sharing your feedback with us. I’m sorry to hear about your experience with our customer service, that’s not the level of care we strive to provide. While I’m glad our location is convenient for you, I’d like the opportunity to make things right and ensure your future visits are much better. Please feel free to reach out to me directly at 972-792-5657, I'd love to turn this experience around for you!

September 08, 2025

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Courtesy Nissan completed my oil change quicker than I expected. The customer service at this dealership is great! More

by Greg
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Johnson

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Sep 11, 2025

Clay Cooley Nissan of Richardson responded

Greg, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2025

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AMAZING! !! Everyone was friendly, Professional, and Shauna my service writer was incredible!!! I will ONLY take my vehicle to this dealership! More

by Alison B.
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Recommend Dealer
Yes
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Sep 11, 2025

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to let us know how we did. We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. We hope you have a great day!

September 01, 2025

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It was a good experience taking my truck to get work done by kind courteous professional people More

by Ren429166@gmail.com
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Rupert

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Sep 04, 2025

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience with us! We’re glad to hear that our team provided you with kind, courteous, and professional service while taking care of your truck. We truly appreciate your trust in us and look forward to serving you again!

September 01, 2025

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Excellent customer care and service. From the second I walked in till I picked up my car Shana was incredible More

by Alizashmueli
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Recommend Dealer
Yes
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Sep 04, 2025

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience from start to finish. Shana truly cares about providing excellent customer care, and I’m glad she was able to make your visit such a positive one. We appreciate your feedback and look forward to serving you again in the future!

August 30, 2025

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Shauna has given excellent assistance with my car. Very professional and knowledgeable. Also, she followed up with me on my questions and repair issues. Her expertise and prompt responses are gre More

by LB
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Recommend Dealer
Yes

Other Employees Tagged: Joe Adams

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Sep 05, 2025

Clay Cooley Nissan of Richardson responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 29, 2025

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Service was fine and prompt. However, I was appalled when they wanted to charge 3% extra for using my credit card, which is a cost of doing business. Doubtful I will be back. More

by keng19406
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Recommend Dealer
No
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Sep 02, 2025

Clay Cooley Nissan of Richardson responded

Thank you for sharing your feedback. We’re glad to hear your service was prompt, but we’re very sorry for the frustration caused by the credit card surcharge. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us 972-792-5657.

August 28, 2025

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Shauna is fast, efficient, pleasant and professional. I will always ask for her when I go in for service. More

by roylyle
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Sep 01, 2025

Clay Cooley Nissan of Richardson responded

We truly appreciate your feedback. Shauna will be delighted to know she provided such efficient and professional service. Thank you for your loyalty, we look forward to serving you in the future.

August 25, 2025

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Shauna Harris was a joy to work with. She was very courteous and friendly. Her communication skills was amazing. She made sure we were informed through out the whole experience. More

by wyliemorton
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2025

Clay Cooley Nissan of Richardson responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. If you have any further questions, please don't hesitate to reach out!

August 19, 2025

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The guy was great working to get my vehicle ready for me when I really needed it he was very helpful More

by monaburchfield13
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Adams

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Aug 24, 2025

Clay Cooley Nissan of Richardson responded

Thank you so much for your positive comments about Clay Cooley Nissan Richardson! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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