Shaun Dortch

Customer service exceeded our expectations. We love our new car but how they treat their customers will make us repeat buyers in the future. We love our new car but how they treat their customers will make us repeat buyers in the future. More

by CARAGILL Verified Customer Verified Customer

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I've been brining my S90 2020 and XC70 2013 for service at Niello Volvo, and every time, the service has been exceptional. Their expertise with Volvo is clear, and Shaun Dortch always goes above and beyond at Niello Volvo, and every time, the service has been exceptional. Their expertise with Volvo is clear, and Shaun Dortch always goes above and beyond to ensure my cars run smoothly. From routine maintenance to more complex repairs, Niello and their staff provide honest assessments, fair pricing and top quality workmanship. More

by Jorge Palacios Verified Customer Verified Customer

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Shaun was very helpful during the leasing experience. Since this was my first time dealing with an electric vehicle it would have been nice to have somethings demostrated i.e. plugging into the vehicle. Since this was my first time dealing with an electric vehicle it would have been nice to have somethings demostrated i.e. plugging into the vehicle. Not so much the plugging in but the removal of the nozzle from the vehicles bear grip. The manual says to unlock the vehicle but how is the question. Unlocking from the app doesn't work, using the interior unlock button doesn't work consistently. Another observation that is not covered in the manual is the removal of messages being displayed on the dashboard. More

by DJOEGLENN Verified Customer Verified Customer

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These guys are the best, I didn’t buy my car at this dealership but they treated me as though I did. dealership but they treated me as though I did. More

by DAVIDHERRINGTON1 Verified Customer Verified Customer

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Shaun was so helpful in facilitating my service. It's always a pleasant experience coming in for my annual service! It's always a pleasant experience coming in for my annual service! More

by julaine.miller Verified Customer Verified Customer

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Great customer service. Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs. Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs. More

by Bill Verified Customer Verified Customer

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Shaun was great in helping me fix my sensor on my Volvo! Thank you for providing the best service all the time! Thank you for providing the best service all the time! More

by Veecee Verified Customer Verified Customer

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The guys can't be bothered to look farther than the oil drain plug and filter. Glorified quick lube technicians. The service writer is just the xxxx. drain plug and filter. Glorified quick lube technicians. The service writer is just the xxxx. More

by SPENCER.KINSEY Verified Customer Verified Customer

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Even though I did not purchase my Volvo from Niello, they did work under warranty with great interest and dedication to my plight. I would whole heartedly recommend their service department and particularly did work under warranty with great interest and dedication to my plight. I would whole heartedly recommend their service department and particularly Shaun Dortch who kept me appraised of the progress. Class act. More

by DAVIDHERRINGTON1 Verified Customer Verified Customer

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Our first 10000 miles service was not done satisfactory. We experienced a tire pressure problem right after getting the car from the service. We experienced a tire pressure problem right after getting the car from the service. More

by OSHPAZ Verified Customer Verified Customer

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