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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento
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Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Shaun Dortch

January 24, 2025

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Employee Rating

Shaun was great in helping me fix my sensor on my Volvo! Thank you for providing the best service all the time! More

by Veecee
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Workmanship
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Recommend Dealer
Yes
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Jan 25, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 24, 2025

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Employee Rating

Great customer service. Especially from service advisor, Shaun. He always keep me updated on all the service my vehicle needs. More

by Bill
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

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Jan 25, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Bill, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 16, 2025

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The guys can't be bothered to look farther than the oil drain plug and filter. Glorified quick lube technicians. The service writer is just the xxxx. More

by SPENCER.KINSEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 19, 2025

Niello Volvo Cars Sacramento responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 13, 2025

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Even though I did not purchase my Volvo from Niello, they did work under warranty with great interest and dedication to my plight. I would whole heartedly recommend their service department and particularly More

by DAVIDHERRINGTON1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Niello Volvo Cars Sacramento responded

Thank you, David, for taking the time to share your thoughts on working with Shaun and our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 11, 2025

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Employee Rating

Our first 10000 miles service was not done satisfactory. We experienced a tire pressure problem right after getting the car from the service. More

by OSHPAZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 16, 2025

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 06, 2025

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Employee Rating

I have always had great experiences with servicing my car here. The whole team is very respectful and attentive. Great job on selecting such a great team!! More

by VGOL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Jan 06, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 05, 2025

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Shaun is very good at his job, and it is much appreciated. Let me know exactly what was going on during the service of the automobile. More

by DAVID.RODIGO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Niello Volvo Cars Sacramento responded

David, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 31, 2024

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Employee Rating

Shaun was very welcoming, open, professional with a flair to help. It was a fabulously wonderful experience. Great Job folks!!!!! More

by PGODONOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 31, 2024

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Shaun was very friendly, welcoming, professional and a great individual to work with at the Service Center. Great Job Folks!!!! More

by PGODONOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Niello Volvo Cars Sacramento responded

Thank you for your review and kind words for Shaun! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 28, 2024

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Employee Rating

Clean facility, nice people. Code machine is difficult to use. Service done on time as promised More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Carpenter, Ken Elvis, KC Ramos, Nathan Sheldon

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Dec 31, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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