Shaun Dortch

Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. customer! Been a customer for over 20 years. More

by REJJIB Verified Customer Verified Customer

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Great personalized service and extremely skilled workers. Will come back to have my cars serviced. Will come back to have my cars serviced. More

by JAPHETS1999 Verified Customer Verified Customer

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Service was excellent and I was pleased with the customer care. I am extremely satisfied with the how quickly I was out with a serviced clean automobile. care. I am extremely satisfied with the how quickly I was out with a serviced clean automobile. More

by LSOTELO10 Verified Customer Verified Customer

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Shaun is always great at keeping me updated on the status of my service. He also went above and beyond to get me information on my registration that DMV failed to send. Niello has a great team starting with of my service. He also went above and beyond to get me information on my registration that DMV failed to send. Niello has a great team starting with Bailey in sales and Shaun in service. More

by LITTLESISBE Verified Customer Verified Customer

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My service advisor, Sean Dortch, is very helpful, friendly, and reliable and has always provided excellent customer service. I am very happy with Niello Volvo and have been working with Sean for over friendly, and reliable and has always provided excellent customer service. I am very happy with Niello Volvo and have been working with Sean for over 2 years for all of my service needs. More

by SHAWN.HARDESTY Verified Customer Verified Customer

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Customer service exceeded our expectations. We love our new car but how they treat their customers will make us repeat buyers in the future. We love our new car but how they treat their customers will make us repeat buyers in the future. More

by CARAGILL Verified Customer Verified Customer

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I've been brining my S90 2020 and XC70 2013 for service at Niello Volvo, and every time, the service has been exceptional. Their expertise with Volvo is clear, and Shaun Dortch always goes above and beyond at Niello Volvo, and every time, the service has been exceptional. Their expertise with Volvo is clear, and Shaun Dortch always goes above and beyond to ensure my cars run smoothly. From routine maintenance to more complex repairs, Niello and their staff provide honest assessments, fair pricing and top quality workmanship. More

by Jorge Palacios Verified Customer Verified Customer

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Shaun was very helpful during the leasing experience. Since this was my first time dealing with an electric vehicle it would have been nice to have somethings demostrated i.e. plugging into the vehicle. Since this was my first time dealing with an electric vehicle it would have been nice to have somethings demostrated i.e. plugging into the vehicle. Not so much the plugging in but the removal of the nozzle from the vehicles bear grip. The manual says to unlock the vehicle but how is the question. Unlocking from the app doesn't work, using the interior unlock button doesn't work consistently. Another observation that is not covered in the manual is the removal of messages being displayed on the dashboard. More

by DJOEGLENN Verified Customer Verified Customer

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These guys are the best, I didn’t buy my car at this dealership but they treated me as though I did. dealership but they treated me as though I did. More

by DAVIDHERRINGTON1 Verified Customer Verified Customer

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Shaun was so helpful in facilitating my service. It's always a pleasant experience coming in for my annual service! It's always a pleasant experience coming in for my annual service! More

by julaine.miller Verified Customer Verified Customer

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