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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
105 Reviews
4.9

105 Reviews

Write a Review

105 Reviews of Shaun Dortch

June 12, 2025

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Employee Rating

The transactions are always simple. The service was outstanding, like always. Shaun is an excellent service advisor. More

by BRITNEY.STEPHENS
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, Edgar Partida

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Jun 12, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 02, 2025

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Excellent service. Handled my annual service and replaced a damaged tire while I waited. Great coffee, soft drinks and snacks in the waiting room as well! More

by DHALL21
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Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 31, 2025

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Employee Rating

Shaun is great to work with. Everyone is always friendly and professional, and there are no games. I'd have dumped my Jeep and bought a Volvo sooner, if I'd known how much better More

by Applebaum
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2025

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 28, 2025

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Very attentive service. Service staff is friendly and courteous. They make you feel at home and comfortable. More

by DLCANA
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 28, 2025

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 21, 2025

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Employee Rating

Overall ok but though my opinion is contested, they performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In add More

by Dan
Recommend Dealer
Yes
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Apr 21, 2025

Niello Volvo Cars Sacramento responded

Thank you for your review, Dan. We always strive for a 5-star experience, and we're sorry that we fell short here. Thank you for bringing it to our attention, we really appreciate your candid feedback. We value your business and hope you will give us another opportunity to serve you! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 19, 2025

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Great service! Shaun really goes above and beyond. He respects my needs. Will definitely be back. More

by germanhorses
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Recommend Dealer
Yes
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Apr 19, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2025

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Employee Rating

My vehicle prematurely notified for a maintenance check and Shaun accommodated me as a courtesy. Highly appreciated! More

by ETSORO_STMATTS
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Recommend Dealer
Yes
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Apr 18, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 13, 2025

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon

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Apr 13, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2025

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Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. More

by REJJIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

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Apr 08, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 04, 2025

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Great personalized service and extremely skilled workers. Will come back to have my cars serviced. More

by JAPHETS1999
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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