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Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine

Shantai Isom

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
73 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

27 yrs, 11 mos

5.0

73 Reviews

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73 Reviews of Shantai Isom

May 22, 2025

Dealership Rating
Employee Rating

No matter the Service Advisor, Five Star Subaru's Service Department delivers! They greet you when pull in the drive and continually update on the progress of the vehicle. This is my third Subaru from Five More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Fraikes, Hayden Knowles, Damon English

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May 22, 2025

Five Star Subaru of Grapevine responded

Dean, Wow, thank you so much for this incredible feedback! We're thrilled to hear that our Five Star Subaru Service Department consistently delivers for you. We truly value your loyalty as a third-time Subaru owner with us. Thank you for always choosing our dealership and reach us at 817-438-1700 for vehicle help any time. Best regards, David Cheney, General Sales Manager

May 19, 2025

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Employee Rating

This dealership worked with Subaru of America on my behalf about an unexpected issue with my new Ascent and resolved it quickly once the cause was identified. They are unequivocally customer oriented! More

by BBQBOB
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Cheney, Jeremy Matthews, Greg Cryer, Jason Womack

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Jun 06, 2025

Five Star Subaru of Grapevine responded

BBQBOB, Customer experience is a priority at Five Star Subaru and we are focused on helping you enjoy your Ascent. If there is anything else we can do for you, please don't hesitate to reach out to 817-438-1700. You are a VIP at our dealership. Best regards, David Cheney, General Sales Manager

February 22, 2025

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Employee Rating

Shantai was vert thorough and patient in showing me the features on my new Subaru Outback. More

by duta79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams, Matthew Branch, Jose (Red) Jimenez

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Feb 23, 2025

Five Star Subaru of Grapevine responded

Congratulations, duta79, on your new Outback from Five Star Subaru. It is great to hear that you are happy with Shantai's efforts. Stay in touch at 817-438-1700. We are dedicated to making your new car your best driving experience. Thank you for sharing! Best regards, David Cheney, General Sales Manager

February 04, 2025

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Employee Rating

This experience has been a wonderful one! I would recommend 5 Star Subaru to everyone! More

by garnermw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy….he was a wonderful sales person!

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Feb 05, 2025

Five Star Subaru of Grapevine responded

Congratulations, garnermw, on your new car from Five Star Subaru! Andy, Shantai, and I welcome the opportunity to share our knowledge. Please stay in touch at 817-438-1700. Let us know if there are features on your Subaru you would like to revisit. Thank you for choosing our dealership. Best regards, David Cheney, General Sales Manager

January 03, 2025

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The service was great and professional. Shantai answered all the questions and also showed me a few more features on my new Subaru. I’m grateful for the good Service. More

by Cngubo
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 03, 2025

Five Star Subaru of Grapevine responded

Cngubo, At Five Star Subaru, we strive to provide our customers with the highest level of service and expertise. We're delighted to know that Shantai exceeded your expectations. Thank you for your kind words and for sharing your positive feedback. Let us know when you have vehicle questions at 817-438-1700. We are here for you! Take care, David Cheney, General Sales Manager

October 27, 2024

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Employee Rating

Shantai was very helpful and a pleasure to talk to. She explained the features on my new car very well. More

by debbiedfw64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Five Star Subaru of Grapevine responded

Thank you, debbiedfw64, for taking the time to rate your Five Star Subaru experience. Shantai is focused on our customers and helping them enjoy the features on their cars. Give her a call at 817-438-1700 any time with questions. We appreciate the chance to share our knowledge and expertise. Best regards, David Cheney, General Sales Manager

October 13, 2024

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Employee Rating

Shantai spent over an hour with me going over all of my questions on my new Subaru settings and functions. She answered all of my questions and issues. But also she showed me some important functions tha More

by jgates488
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Fraikes, Lauren Cano

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September 24, 2024

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Employee Rating

No dealer add-ons to the price of their vehicles, very straight forward approach! Good selection to choose from. More

by steve.judy.jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaylon Johnson

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Sep 25, 2024

Five Star Subaru of Grapevine responded

Steve.judy, We are so excited that you shopped at Five Star Subaru! As you begin enjoying your new car, reach your sales team at 817-438-1700. We want to make certain you fully understand the features on your Subaru. Congratulations! Thank you, David Cheney, General Sales Manager

August 02, 2024

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Employee Rating

This our se and car purchase from 5 Star. Our salesman Bill Klozik is great to work with. More

by Me
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik

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Aug 02, 2024

Five Star Subaru of Grapevine responded

Thank you for returning to Five Star Subaru, Me! Bill is very customer-centered and we are happy to hear he served you well. Reach out to 817-438-1700 any time you need advice with your new car. We are here for you! Best regards, David Cheney, General Sales Manager

June 27, 2024

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Employee Rating

I have never experienced buying a car that was as good as the experience I have had with this dealership. This is the first Subaru I have ever bought. I see now why my daughter has always owned Subarus. The More

by robiningram
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines

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Jun 28, 2024

Five Star Subaru of Grapevine responded

Robin, We are so excited that you chose to shop at Five Star Subaru and are more excited to help you enjoy the Subaru brand. Should you have technical or care questions, we encourage you call 817-438-1700. We are focused on helping you fully enjoy your new car. Thank you, David Cheney, General Sales Manager

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