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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
27 Reviews
5.0

27 Reviews

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27 Reviews of Matthew Branch

May 26, 2024

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Employee Rating

Subaru of Grapevine is really the best. Friendly service and kind people make the experience wonderful. More

by rodriguez.lynn.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis, Lauren Cano, Jonathon Crawford, Damon English, Dustin English, Alejandro Lopez, Tyler Jordan, David Earnest, Jonathan Lanphouthacoul

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May 27, 2024

Five Star Subaru of Grapevine responded

Lynn, Thank you so much for recognizing the many Five Star Subaru staff! We are grateful to call you our customer and friend. When you need our advice, please call 817-438-1700. We look forward to sharing our knowledge. Best regards, Jakob Ritter, Service Director

May 11, 2024

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The Five Star Subaru of Grapevine performed an excellent service for our Subaru Forester today.Our waiting was very comfortable at their waiting lounge, plenty of choices of coffee, drinks and snacks. Thank More

by MILOGUZMAN
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Recommend Dealer
Yes
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May 12, 2024

Five Star Subaru of Grapevine responded

MILOGUZMAN, Thank you for recommending our services at Five Star Subaru. We want you comfortable when you wait and while you are driving your car. Call on us again at 817-438-1700. We appreciate you! Best regards, Jakob Ritter, Service Director

May 08, 2024

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They serviced my vehicle today and everyone I encountered were friendly, eager to help and patient. I really liked how the kindness was consistent with everyone waiting in the service area. More

by akolanowski
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle in the valet service

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May 09, 2024

Five Star Subaru of Grapevine responded

Akolanowski, Thank you for choosing the Five Star Subaru service team to care for your car. Sharing our knowledge is only a phone call away. Reach us at 817-438-1700 any time you have maintenance or repair questions. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

April 10, 2024

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Excellent service, car was inspected, oil charged, filter replaced, washed and cleaned. That's why I always return to them each time. More

by Besa.Bauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis

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Apr 10, 2024

Five Star Subaru of Grapevine responded

Besa.Bauta, It's great to hear that you had such a positive experience at Five Star Subaru! We're glad that our comprehensive service keeps you coming back. Thank you for your loyalty, and we look forward to serving you again in the future! Let us know when to expect you at 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

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My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

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Apr 08, 2024

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

April 02, 2024

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They are THE BEST, period! !! Great sales and after sales service. The people there are wonderful, I always prefer waiting at the dealership and chat with the staff there. Eve More

by Rabi347
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Bill Klozik, David Cheney, BB Belharrat, Shantai Isom, Jason Womack, Lauren Cano, Jose Zambrana

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Apr 03, 2024

Five Star Subaru of Grapevine responded

Rabi347, Thank you for reaching out and sharing your experience at Five Star Subaru. We greatly appreciate your feedback and the recognition of so many of our staff. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We're here to help in any way we can. Enjoy your ride! Best regards, Jakob Ritter, Service Director

March 30, 2024

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Matt Branch was my Service Advisor - Very Professional and thats all I have to say More

by howiewalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Earnest, Jonathan Lanphouthacoul

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Mar 31, 2024

Five Star Subaru of Grapevine responded

Howiewalling, Thank you for your comments. We're happy to hear that Matt provided you with professional service during your visit to Five Star Subaru. Your satisfaction is our priority, and we're focused on meeting your expectations in our service center. Call 817-438-1700 whenever you need vehicle advice. Safe travels, Jakob Ritter, Service Director

March 25, 2024

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Fast, friendly, and affordable. I will go back again and refer my friends and family. More

by DP
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Recommend Dealer
Yes
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Mar 26, 2024

Five Star Subaru of Grapevine responded

DP, We appreciate knowing your Five Star Subaru service visit went well. Matthew and our techs want to hear from you at 817-438-1700 when you need vehicle advice. Don't hesitate to let us know when you have concerns. Safe travels, Jakob Ritter, Service Director

March 14, 2024

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Five Star was actually a miss when I visited them interested in buying a car last year. However, multiple bad experiences with other dealers brought me back to them for service today and they knocked More

by heajohns23
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Earnest

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Mar 15, 2024

Five Star Subaru of Grapevine responded

Heajohns23, We appreciate your return to Five Star Subaru. Thank you for the second chance to prove that customer satisfaction is a priority. We hope to hear from you again at 817-438-1700. Call any time you need our vehicle advice Sincerely, Jakob Ritter, Service Director

February 27, 2024

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I had a great experience with my car repairs here. Matthew Branch and Jason Womack went above and beyond!🙌 More

by Angcais62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack

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Feb 28, 2024

Five Star Subaru of Grapevine responded

Thank you, Angcais62, for rating your Five Star Subaru service experience. Customer satisfaction is the ultimate goal. When you are ready to schedule your next appointment, we will look forward to your call at 817-438-1700. Take care, Jake Ritter, Service Director

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