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Shannon Burris
Shannon Burris at Olathe Dodge Chrysler Jeep RAM
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Shannon Burris

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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4.1
8 Reviews
4.1

8 Reviews

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8 Reviews of Shannon Burris

March 09, 2025

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Employee Rating

They do not try to talk me into fixing things that don't need fixed More

by xicecube30
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Recommend Dealer
Yes
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March 05, 2025

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I had brake light issue that should be covered under warranty and was denied. And I am not happy about it and lack of support from the dealer I bought the vehicle from. More

by BRISCO10
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Workmanship
Service Time
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Recommend Dealer
No
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Mar 05, 2025

Olathe Dodge Chrysler Jeep RAM responded

Hello, I saw the review about the brake light issue. Can you fill me in on some vehicle info so that I can familiarize myself with the situation? Lucas Kay

March 02, 2025

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Employee Rating

Shannon is a very nice person that didn’t inform me about surcharges and core charges which, No fault of hers, should not have been charged in the first place. I can’t help feeling like I got shafted. More

by CORVETTEHOGAN
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Recommend Dealer
No
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Mar 03, 2025

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

February 27, 2025

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Employee Rating

Always have a great experience. Staff are all friendly & service is fast. Nice & clean More

by TWMUNDEN
Recommend Dealer
Yes

Other Employees Tagged: Shannon Burris

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Feb 28, 2025

Olathe Dodge Chrysler Jeep RAM responded

We are happy to help! Glad you had a good experience. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

February 25, 2025

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Employee Rating

Set an appointment for 9 AM on Saturday did not leave till 1130 for a simple oil change. Lots of people was put in front of me even with an appointment at 9 AM. More

by Lowellt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 26, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

February 22, 2025

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Employee Rating

Dealer charged a diagnostic fee after not being able to fix the vehicle. Manager was rude and unwilling to see how that is wrong. More

by soukup
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lucas Kay

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February 19, 2025

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Employee Rating

I was informed by bill included Shop fees? Part markups? What a total Scam. Towed vehicle out of there. Don’t waste your money! More

by CJ
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Service Time
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Recommend Dealer
No
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Feb 19, 2025

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

February 18, 2025

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Employee Rating

Overpriced, highway robbery for 0 real help. Absolutely a joke of a dealership. We will never be back and have let all our friends, co workers and social media know More

by shipley.christine1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker, Shawn Dearing, Adam Barletta , Stan Wilhite

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