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Shane Wildes
Refer Me
33 Reviews
I have been in the auto industry for over 5 years now, spending the last 3 selling Subaru's. I take pride in making sure you get the best car for you and your needs. In my free time you will find me spending time with my kids or fishing.
Read moreDealership Experience
4 yrs, 3 mos
Industry Experience
9 yrs
Languages Spoken
English
33 Reviews
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33 Reviews of Shane Wildes
March 10, 2025
Friendly and helpful, but review your documents carefully. An erroneous fee for the vin etch contractor appeared on our invoice. carefully. An erroneous fee for the vin etch contractor appeared on our invoice. More
by Tom Lyme
Other Employees Tagged: Wayne Carpenter
February 02, 2025
Jan 25 2025, Called prior to showing up to see vehicle. Dan was very nice on the phone. He had the car running and full of gas, ready for the test drive. Had some issues with the paperwork, the finance man Dan was very nice on the phone. He had the car running and full of gas, ready for the test drive. Had some issues with the paperwork, the finance manager could not explain the discrepancy in the numbers initally refusing to reprint the sales agreement. I just simply wanted him to explain what numbers added up to the sales price, He kept saying it was some tax but could not explain it, he finally changed the numbers to the correct ones so we could go forward with the purchase. Still waiting for dealer to honor their 'we owe' signed portion of the contract. Dealer stated they could not find an owners manual and offered a website to look at, basically gave up. Buyer had to source owners manual and ask for a check back. If the buyer could get a OEM owner's manual there is no reason why the dealer could not. Still waiting for check for the difference between loan amount and contract. Update. Feb 7, 2025, asked multiple times over the last 2 weeks for the dealer to refund the overpayment of the loan. Dealership stated after the loan clears they would issue the check and claimed after 2 weeks the loan still did not clear. I called Navy Federal Credit Union and found out the check was deposited into the dealerships account two days after they received it. Navy Federal is awesome. Knowing this I called the dealership back and demanded they issue the check and stated if they continue to refuse I would be filing a complaint with the Consumer Financial Protection Bureau and CT State Attorney General and then they immediate had the check ready. In CT the dealership is legally obligated to return the excess amount to the buyer so I am not sure the point of refusing to refund the customer's overpayment. All that for 70 dollars. Seems kinda ridiculous, I mean wouldn't you rather provide a good buying experience so the customer returns and tells his friends he had a good experience? Buyer beware and also be cautious of all the positive reviews. Seems weird all the local dealerships are rated 4.7 out of 5 on google!?? More
by ADIDONNA21
Verified CustomerOther Employees Tagged: Dan Mirles, Paul Holden
January 17, 2025
This dealership is no nonsense. Knowledgeable. Customer focused and a pleasure to do business with. Knowledgeable. Customer focused and a pleasure to do business with. More
by killoran1
Other Employees Tagged: Dan Mirles, Larry Becker, Wayne Carpenter, Chocolat Secor, Jessica Martin, David Pricone
January 08, 2025
Start to finish was relatively easy. Staff listened and I ended up driving out with a good car and a good deal. Thanks. Staff listened and I ended up driving out with a good car and a good deal. Thanks. More
by egetchell
Other Employees Tagged: Larry Becker
January 06, 2025
We have been generally very pleased with the dealership. They gave us good information on the tecnical details of the car. They have also offered to answer questions that come up as we become more familiar They gave us good information on the tecnical details of the car. They have also offered to answer questions that come up as we become more familiar with the car. We wish they had informed us that they would cash our personal check 3 days before it was dated. That was a surprise but my bank honored the check so no harm was done. More
by john.wolch
Other Employees Tagged: Shawn Murray, David Pricone
December 11, 2024
Shane and Wayne were excellent, they took great care of my son. We were all so appreciative of the way they went above and beyond. my son. We were all so appreciative of the way they went above and beyond. More
by frank.a.soldato
Other Employees Tagged: Wayne Carpenter
December 03, 2024
Poor customer service and lack of communication. Several issues with the paperwork came up after signing and issues with the car are still ongoing. No one responds to my attempts to discuss this. Several issues with the paperwork came up after signing and issues with the car are still ongoing. No one responds to my attempts to discuss this. More
by robertlgilchrist
Other Employees Tagged: Jessica Martin , Austin Dube
December 01, 2024
everyone in Secor Subaru was kind, polite and courteous, and gave me exactly what I needed and gave me exactly what I needed More
by danmirles
Other Employees Tagged: Dan Mirles, Paul Holden , Austin Dube
November 08, 2024
Was a wonderful experience. Especially first time buying a brand new car. 10/10 would recommend Especially first time buying a brand new car. 10/10 would recommend More
by Cestittle
Other Employees Tagged: David Pricone , Austin Dube
October 23, 2024
Everyone was very knowledgeable, and friendly. Took very good care of me.great service from everyone Took very good care of me.great service from everyone More
by shadowwhite
Other Employees Tagged: David Pricone , Austin Dube
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