Shamir "Sam" Ali

Rosie Ruiz has been my Service Advisor for many years. She is a great and dedicated person that knows her job well and applies her knowledge to help her clients. On a more personal level, she always gre She is a great and dedicated person that knows her job well and applies her knowledge to help her clients. On a more personal level, she always greets you with a smile and a wonderful attitude. I trust her completely and heed her advice on anything related to my vehicle. Kudos to her and the whole Service Department. Thanks, One Happy Customer More

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What a pleasant and easy transition i had in this Dealership. From the top Mike Rodriguez in Management to Carlos Pereda my salesperson were superb! In addition Jorge Martinez in financing and finish Dealership. From the top Mike Rodriguez in Management to Carlos Pereda my salesperson were superb! In addition Jorge Martinez in financing and finishing with Shamir Ali, the service and attention to detail was amazing!! Thank you all for everything!!! More

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We walked into the dealership and immediately met Carlos who was amazing. They stuck to the online offer and showed me an incredible car. Although we bought a more expensive car, the extra price was exactly who was amazing. They stuck to the online offer and showed me an incredible car. Although we bought a more expensive car, the extra price was exactly what I thought it would be. Sami showed us all the features of the car for 40 minutes. Amazing service and patience. More

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Carlos Pereda and Greg Barnes provided excellent service to both me and my parents. Great Dealership. to both me and my parents. Great Dealership. More

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Sir Peter Warwar really is the best human salesperson you will ever find in your path. He always makes you feel special and gives you all of the information and recommend the best options no matter what you will ever find in your path. He always makes you feel special and gives you all of the information and recommend the best options no matter what you are in the market for. More

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Gustavo Guerra is an outstanding professional at Mercedes Benz in Coral Gables. My husband and I went there to lease a car and He gave us the best option after we described our needs. He guided us in gettin Benz in Coral Gables. My husband and I went there to lease a car and He gave us the best option after we described our needs. He guided us in getting the best deal. We leased a black Mercedes Benz 2024 C 300. We have been leasing and buying cars with him for several years because he is so kind and generous. He even gave a few surprise gifts. Mike Rodriguez the General Manager was very professional, and he made sure that everything went smoothly on the financial transactions. More

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Yesterday I came to Mercedes-Benz of Coral gables and I noticed immediately in the service area how the employees were treating the guests who are dropping off their cars for service with respect and with noticed immediately in the service area how the employees were treating the guests who are dropping off their cars for service with respect and with politeness and with the proper respect that the customers deserve. I then went inside and I went to see Gustavo I sat down and offered me a Coca-Cola and some water. I have known Gustavo for over 20 years I have bought all my cars from him no matter what dealership he was working at. Gustavo is very professional very kind very honest and he tells you everything like it is he's very respectful as well. He heard what I had to say in regards to my concern about my finances and the type of car that I was able to work out with him he did an excellent job and working out with me my finances with the right car and I'm very pleased with his exceptional professionalism when handling this situation. The general manager of Mercedes-Benz of Coral gables Mr Mike Rodriguez helped us out and making sure that everything went very well in the financing department to assure that all the numbers and calculations went well and that there are no problems with anything he was very kind very professional he greeted me with a smile mentioned me by my name and gave me a nice firm handshake. He was also very friendly and help me out with any questions or concerns that I had. The general sales manager Mr. Gabriel Champs he treated me with respect with dignity it's a good afternoon to me mentioned me by my name very professional and asked me if there was anything that he can do for me when Gustavo would not be there he said to let him know he said welcome to the family of Mercedes-Benz of Coral gables and we are happy to have you as our family. He gave us a little tour around the dealership and was very friendly during the tour. We also had a training seminar tutorial on our new Mercedes-Benz C-Class 300 with another gentleman and he was very professional answered all our questions he was very patient and he was very calm and professional with everything he did showed us everything on the car and explained everything in detail like a true professional. I am very happy and proud that I bought this vehicle and I know that with everyone working there my car will be in good hands and everything will be taken care of with professionals and the service given to me as if I was at a Ritz-Carlton a five star five diamond hotel. Kalman James Tapody More

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Great experience with Peter Warwar and GM Mike Rodriguez .I thank them for their patience in dealing with us. Very responsive to our phone calls and texts. They made it very easy and stress free purchasing .I thank them for their patience in dealing with us. Very responsive to our phone calls and texts. They made it very easy and stress free purchasing the car. Also a shout out to Sam for explaining how to work all the tech in the car. More

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I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation More

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Mr. Peter is outstanding! This is my second lease with him and he knows how to make the this whole process a true experience! him and he knows how to make the this whole process a true experience! More

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