Seth Franks
Seth Franks at Serra Trussville Kia
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Seth Franks

General Manager

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.5
31 Reviews

Dealership Experience

2 yrs

Industry Experience

2 yrs, 7 mos

Languages Spoken

English English

4.5

31 Reviews

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31 Reviews of Seth Franks

October 07, 2024

Dealership Rating
Employee Rating

I was extremely pleased with the ease of buying a care with Serra Kia of Trussville. Their friendly customer first culture started on phone call all the way through the shopping, pricing, and buying proce More

by stevekallaher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Shaw, Abdul Mughal

September 21, 2024

Dealership Rating
Employee Rating

This dealership was simply Amazing! ! The answered all of my questions, and put me in a new car.!! More

by Marlonturner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Neely, Matthew Shaw, Daniel Hall, Abdul Mughal , My sales person, was the Gentleman that has a Middle Esstern background. Simply Amazing!!

September 21, 2024

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Employee Rating

Rashad was very attentive to what I was looking for. He explained everything I asked about. The Salesmanger was courteous. An overall Great experience! More

by Ron Forest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hall, Rhashard Collins

August 26, 2024

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Employee Rating

Great service and friendly staff and quickly service on my car every time, And treat me like family More

by Dirt582chin843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 14, 2024

Dealership Rating
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This dealership was very honest and respectful they helped me get out of the loan that I was in. And put me in a brand new 2025 Kia K5 the exact car that I wanted thank you so much! More

by LACKEYDE58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 13, 2024

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Had a Great experience and. found staff knowledgeable, with a eager and friendly attention. The deal was made fast and with no haggle or pressure. Sales was professional ,attenti More

by drohern
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hall

August 13, 2024

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Employee Rating

Extremely helpful and professional. Never felt pressured into anything. Genuinely wanted to make sure we got exactly what we wanted instead of just trying to get us into anything to mak More

by caitlyn_spikes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson , Lazaro Gomez

August 10, 2024

Dealership Rating
Employee Rating

The management was horrible communication very poor accommodation very poor vehicle broke down 24 hours after purchase dealership said nothing was wrong with it. They Couldn’t do anything about it. More

by nicholsonisaiah85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 12, 2024

Serra Trussville Kia responded

Customer brought truck in the following Monday after he purchased the vehicle. He said that an error code on screen popped up with over drive on transmission. We checked for codes and had a mechanic drive the vehicle. Nothing was wrong with the truck. We assured him that if something else happened that he could bring the truck in. Customer has a lifetime powertrain warranty and the vehicle would be repaired if anything malfunctioned.

August 10, 2024

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Employee Rating

Worst service, stuck with a car that I hate getting into, the dealership guy said “to be honest I don’t know alot about cars”. Didn’t work or communicate with me on trading the car . More

by ADAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Daniel Hall, Jacob Kinkead

Aug 12, 2024

Serra Trussville Kia responded

The customer purchased a vehicle that was under $5000. We tried to get them into a nicer vehicle, but this is what the customer wanted. The customer had an issue with brakes upon purchase. We had the customer to bring the vehicle in and we repaired the issue. We even paid half of the customers first payment.

Aug 12, 2024

ADAY responded

I told you I didn’t want the car after it started smoking when you said it was “all good and ready” I asked you to work with me on other cars and you wasn’t wheeling and said “you only looking at the price”. I even told you I would pay more , even told you to keep the car and the down payment and just get me out of the deal . You was not communicating and when I said I was gonna talk to your manager all the sudden you wanted to respond and say the “manager” wasn’t letting you know anything. ……… next time Jacob don’t tell your customers that “to be honest you don’t know a lot about cars”. Good luck to you , I have txt msg if you need them .

July 07, 2024

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Employee Rating

Great service with the clients they were very helpful and they give a lot of opportunities for the buyer to leave with a deal. More

by Alirio
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
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