Service and Parts Department | Page 2

The second time to get car fixed for the same issue. The mechanic needs to get it fixed right the firts time The mechanic needs to get it fixed right the firts time More

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I liked the fact that the airbag was replaced in my driveway in about 15 minutes. driveway in about 15 minutes. More

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Pleasant, courteous, kind and professional staff (Governor and Bo). Great service! Service delivered as promised. (Governor and Bo). Great service! Service delivered as promised. More

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Very polite and quick to reply. Can count on them to help with anything we need. Can count on them to help with anything we need. More

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Sanders Ford has been our family’s home for the last 10 years! From purchasing to service, they always go above and beyond! Truly family! Highly recommend! years! From purchasing to service, they always go above and beyond! Truly family! Highly recommend! More

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David was excellent and professional in every way We will definitely be back to buy another car. Cliff was also most helpful. Fantastic buying experience will definitely be back to buy another car. Cliff was also most helpful. Fantastic buying experience More

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They came to my home and did the repair and were done and gone in less than 30 minutes. Great service gone in less than 30 minutes. Great service More

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I take my car th Sanders or today they came to me because of the great service and pace in which they get the job done. It is my 2nd vehicle I purchased and have been very satisfied over the past 5 years. of the great service and pace in which they get the job done. It is my 2nd vehicle I purchased and have been very satisfied over the past 5 years. More

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Outstanding service and professional dealings with the sales staff, especially Randy Prater. He is a man you can trust!!! sales staff, especially Randy Prater. He is a man you can trust!!! More

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Sales is great but service is seriously lacking. I wouldn’t recommend service to anybody. It was the worst experience ever. They seem like they have no communication with employees and customers. I I wouldn’t recommend service to anybody. It was the worst experience ever. They seem like they have no communication with employees and customers. I turned my car in, an employee said they are going to do an inspection on it and see where it goes from there. I didn’t have a single call from anybody telling me the situation on my car. I turned it in Wednesday, Thursday was thanksgiving so I understand. Friday I didn’t hear anything “I called multiple times” Saturday is a Skelton crew so they couldn’t work on it. Monday I finally got my car back about hassling the service department. If it wasn’t for randy covering it I would never go back to the service department in Jacksonville. Just call the customer and tell them something literally anything. Y’all could have called me and told me the car will take a couple days. I would have been fine with that but I had to call from 2 to 5:30 on Wednesday just to hear they closed at 4:30 like really?? Learn customer service it’ll help y’all out. More

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