Service and Parts Department

I've had alot of problems with my vehicle and Steve the service manager has been awesome. He's corrected the problems with amazing customer service and support. service manager has been awesome. He's corrected the problems with amazing customer service and support. More

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I would like to thank Mike in service for his quick help with a check engine light in my recently purchased 2020 Ford Ecosport and the service technicians as well for their efficient and professional resolu with a check engine light in my recently purchased 2020 Ford Ecosport and the service technicians as well for their efficient and professional resolution of the problem. More

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Tiffany in service helped me with my service order. She was very knowledgeable and pleasant to work with. Facility was very clean. Car returned clean as it was when put in service. She was very knowledgeable and pleasant to work with. Facility was very clean. Car returned clean as it was when put in service. More

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Thank you to Tiffany in service. Made my life a lot easier. I qppreciate you and the staff for always being friendly and helpful. Made my life a lot easier. I qppreciate you and the staff for always being friendly and helpful. More

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I Always have a good experience here. The service department always takes care of my car and anything I need while making the whole process simple and easy. I always recommend Sanders! The service department always takes care of my car and anything I need while making the whole process simple and easy. I always recommend Sanders! More

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Sanders Ford helped me out of a bad predicament my rear window would not go back up. I didn't have a appointment but Miss Tiffany and Steve Flores got my 21 power boost f150 in to check on the window and i window would not go back up. I didn't have a appointment but Miss Tiffany and Steve Flores got my 21 power boost f150 in to check on the window and it was going to rain that evening. It was a switch not sending power to the window and the service department had it fixed in under a hour. Outstanding dealership and I greatly appreciate all the folks in the service department for getting the best service department in Jacksonville NC. More

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This isn’t “just” a great Dealership, it’s part of family. The owner/operator to the exceptional Sales and Support staff are the best. The most impressive is the Service - Tiffany and crew are the bes family. The owner/operator to the exceptional Sales and Support staff are the best. The most impressive is the Service - Tiffany and crew are the best! Professional- Courteous - all the important accolades to include they Listen and “do it the right way”. For my $ and my business - and I think long term - this is who you should do business with. You won’t be sorry. My Ford F-150 just tripped over 360,000 miles and runs fine. There’s a reason - quality and solid service. When your mechanic and Service Advisor have been the same for almost 2 decades there is a reason (they’re that good) and tangible result ( vehicle running smooth). Semper Fi More

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Made and appointment for an oil change. An hour later the vehicle had not moved. Checked in and they said one was being pulled out and in was next. 45 minutes late the vehicle had not moved An hour later the vehicle had not moved. Checked in and they said one was being pulled out and in was next. 45 minutes late the vehicle had not moved but when I asked again it was immediately pulled in. Very unprofessional, I made the appointment because I had other stuff to do. More

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Service department is completely incompetent and end up doing more damage than fixing, if you want your vehicle damaged or ran out of fuel then by far 10 out of 10 take it to this dealership to get worked doing more damage than fixing, if you want your vehicle damaged or ran out of fuel then by far 10 out of 10 take it to this dealership to get worked on and Steven Flores and his department of dimwitted technicians will definitely do that for you, and while you check in you get the added bonus of having to argue and listen to the snooty voice of Ally Mckee. This dealership should be shut down More

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The second time to get car fixed for the same issue. The mechanic needs to get it fixed right the firts time The mechanic needs to get it fixed right the firts time More

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